Vaibhav Babani
Surrey,BC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
GLEN TRAFFIC
Richmond, BC
02.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Customer Service Manager
WALMART
Prince Rupert, BC
01.2020 - 02.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Technical Support Executive
TELEPERFORMANCE
Jaipur, Rajasthan
04.2017 - 06.2018
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
Education
Post Graduate Diploma - Business Administration
Coast Mountain College
Prince Rupert, BC04-2022
BBA - Business Commerce
University of Rajasthan
Jaipur, Rajasthan12-2019
Skills
- Workflow Optimization
- Information Security
- Office Administration
- Database Management
- Multitasking and Prioritization
References
References available upon request.
Timeline
Administrative Assistant
GLEN TRAFFIC
02.2024 - Current
Customer Service Manager
WALMART
01.2020 - 02.2021
Technical Support Executive
TELEPERFORMANCE
04.2017 - 06.2018
Post Graduate Diploma - Business Administration
Coast Mountain College
BBA - Business Commerce
University of Rajasthan
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