Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vahid Maheri

Playa Del Rey,CA

Summary

IT System Engineer with a proven ability to lead teams, manage projects, and deliver secure, cost-effective solutions. Skilled in system administration, troubleshooting, and end-user support, with a strong focus on improving efficiency and aligning IT services with business goals. Known for taking initiative, guiding teams through complex challenges, and ensuring smooth system operations.

Experienced with designing and managing robust systems infrastructure. Utilizes in-depth knowledge of system architecture to deliver seamless integrations and enhancements. Strong understanding of troubleshooting and resolving technical issues to maintain system stability and efficiency.

Systems professional prepared to deliver high standards and impactful results. Expertise in system design and integration, consistently enhancing operational efficiency. Known for strong teamwork and adaptability, with focus on innovation and reliability. Skills include systems analysis and project management, valued for meticulous attention to detail and proactive approach.

Overview

12
12
years of professional experience

Work History

IT SYSTEM ENGINEER

KTLA
11.2021 - Current
  • Lead and support IT projects, overseeing infrastructure work to ensure alignment with team objectives and broader organizational goals.
  • Provide Tier 2/3 support, resolving complex technical issues and improving service reliability across departments.
  • Maintain and optimize systems, networks, and security protocols to support smooth day-to-day operations.
  • Manage server performance, updates, and backup systems to ensure data integrity and business continuity.
  • Collaborate with internal teams and vendors to deliver efficient, scalable solutions.
  • Guide and support team members while helping improve processes, documentation, and knowledge sharing.

IT SPECIALIST

KTLA
12.2017 - 11.2021
  • Delivered responsive second-tier technical support via phone, email, and in-person, ensuring minimal downtime for end users.
  • Diagnosed and resolved hardware and software issues, achieving a 90% first-call resolution rate.
  • Managed day-to-day IT infrastructure, including workstations, laptops, mobile devices, printers, and related peripherals.
  • Coordinated with corporate support teams to resolve escalated or complex technical issues.
  • Performed routine system updates and monitored security patches to maintain compliance and performance.
  • Provided remote support using tools such as TeamViewer and Microsoft Endpoint Manager.
  • Handled user account administration in Active Directory, including provisioning, access control, and password resets.

HELP DESK TECHNICIAN (Tire 1)

Touchstones USA
02.2013 - 04.2016
  • Installed and configured computer systems, ensuring proper setup and readiness for end users.
  • Provided first-line support to staff and clients, resolving technical issues in person, by phone, and remotely.
  • Diagnosed and resolved hardware, software, and network problems efficiently to minimize disruptions.
  • Performed routine hardware maintenance and replaced components to restore system functionality.
  • Followed through on support tasks to full resolution, maintaining a high level of user satisfaction.
  • Collaborated with IT teams and vendors to coordinate repairs and implement system improvements.

Education

BACHELOR OF ARTS - DIGITAL MEDIA ART

CSUDH
Los Angeles, CA
01.2020

Skills

  • Technical Skills
  • Software & Tools
  • Productivity: Microsoft Office (2016 and 365)
  • Virtualization: Hands-on experience with VMware
  • Security & Antivirus: Familiar with Windows Defender, ESET, Symantec, Rapid7, and other antivirus tools
  • Media & Broadcasting: Skilled with TONS, Opus, ENPS, BitCentral, Latakoo, Actus, Adobe Creative Cloud, Avid, and WideOrbit
  • Endpoint Management & Remote Support: Proficient in Microsoft Endpoint Configuration Manager (MECM), Dameware, BeyondTrust, Go ToAsist, and Splashtop
  • Communication Tools: Strong working knowledge of Microsoft Teams and Zoom
  • File Transfer: Comfortable using FTP tools like FileZilla
  • Backup & Imaging: Experience with Acronis for backup and system imaging
  • Networking Tools: Knowledgeable in FortiClient and Zscaler for VPN and secure access
  • Media Playback & Video: Familiar with tools like VLC, AJA, NDI, and Black Magic, for media handling
  • Hardware
  • Operating Systems: Strong experience with Windows and macOS environments
  • Devices: Skilled in supporting desktops, laptops, Surface devices, mobile phones, and iPads
  • Telephony: Experience with Polycom phone systems
  • Printers: Able to install, configure, and troubleshoot various printer models
  • Networking
  • Protocols: Solid understanding of TCP/IP and standard networking concepts
  • Connectivity: Skilled in resolving LAN, VPN, and remote access issues
  • Personal Skills
  • Stay calm and focused under pressure, delivering consistent results in high-demand environments
  • Strong communication and interpersonal skills; able to collaborate across departments and build positive working relationships
  • Quick to learn and adapt to new technologies, tools, and workflows
  • Self-driven with a commitment to continuous improvement through independent learning
  • Reliable and hardworking, whether working individually or as part of a team
  • Management & Leadership: Skilled in leading technical projects, mentoring team members, and supporting professional growth
  • Problem Solving: Strong decision-making abilities and a proactive approach to troubleshooting and resolving issues
  • Organizational Skills: Experienced in inventory management and creating clear, accurate technical reports

Languages

English

Timeline

IT SYSTEM ENGINEER

KTLA
11.2021 - Current

IT SPECIALIST

KTLA
12.2017 - 11.2021

HELP DESK TECHNICIAN (Tire 1)

Touchstones USA
02.2013 - 04.2016

BACHELOR OF ARTS - DIGITAL MEDIA ART

CSUDH

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