Vahid Hesaraki
Senior IT Technician
Vancouver,BC
Summary
Highly experienced IT Technician/Manager/Systems Administrator with 30+ years experience in Information Technology (10+ years in Canada). Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in server and cloud services deployments, network buildouts, maintenance and troubleshooting, cyber security, mentoring and training.
Overview
35
35
years of professional experience
Work History
Senior IT and Communications Technician
BGC Engineering Inc.
Vancouver, BC
01.2024 - 04.2024
- Designed, planned, implemented, organized and evaluated the company's IT, tele-communications and innovative technologies.
- Monitored, audited and maintained corporate infrastructure, networks, software, IT security and cloud services.
- Coordinated backup and disaster recovery systems; providing strategies and planning for risk mitigation regarding cyber incidents; while constantly evaluating and improving network security and resiliency.
- Provided courteous, respectful and effective technical support to staff to ensure hardware and software systems, mobile devices and phone system and other IT systems operate smoothly, securely and effectively.
- Designed, planned and executed new technologies and solutions, working with third party vendors and In close communication with company's leadership, providing executive summaries, documenting policies, procedures and standards for electronic data processing and computer systems development and operations while analyzing multiple alternatives, risks, and benefits for a wide range of potential solutions including ZTN, Cloud Services, SIEM and SOAR, and RMM.
- Assisted HR department by evaluating and interviewing IT candidates.
- Provided excellent training and mentoring to our IT Team members, elevating the team as a whole.
IT Helpdesk Team Lead
E-Fusion Technologies
Vancouver, BC
03.2016 - Current
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Directed, trained and supervised team of 5 engaged in IT Technical Support.
Senior IT Helpdesk Technician
E-Fusion Technologies
Vancouver, BC
06.2015 - 04.2016
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Developed more than 100 standardized solutions, each tailor-made for major frequent incidents and service requests. This effectively increased productivity of IT Helpdesk team by more than 20%.
IT Help Desk Technician
E-Fusion Technologies
Vancouver, BC
06.2014 - 08.2015
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Uploaded new software, rolled out updates and applied patches to 100+ servers upon release to countr malware and ransomware threats from penetrating networks.
IT Technician (Contractor, Part-Time)
Self-Employed
Vancouver, BC
08.2012 - 06.2014
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Clients fields of business include Architecture, Healthcare, Fitness, Law practice, Online gaming.
- Projects include but not limited to Computer set up, User creation, Site and Office moves, Onboarding to M365, Processing Machine acquisition and set up, Backup and Recovery, Server installation and maintenance.
Founder and Managing Director
Petiak Wireless ISP
Tehran, Iran
03.2005 - 01.2012
- Started the company with partners and investors, providing Wireless Internet Connectivity to costumers in Tehran, Iran.
- Designed a massive wireless network encompassing almost 15% or the metropolitan area north of Tehran.
- Customer numbers eventually reaching 25,000 at the height of operation.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Defined company roles and responsibilities to establish and enhance processes.
- Directed market expansions to propel business forward, meet changing customer needs.
- Shares in the company were liquidated upon immigrating to Canada
Founder and Owner
Vahid Computer Center (VCC)
Tehran, Iran
07.1999 - 08.2005
- Started a computer services and retail shop upon graduating from university.
- Managed day-to-day business operations.
- Services include Building desktop computers, Design and assemble servers, Repair and maintenance, Reseller of ISP access and subscriptions, Set up internal LAN for companies and businesses, Backup and recovery operations, Reseller of computer parts
Education
CSAIL AI: Implications For Business Strategy - Artificial Intelligence
MIT Sloan School of Management
03-2024
Security, Compliance, And Identity Fundamentals - MS Azure
Microsoft Certified
03-2024
Azure Fundamentals - MS Azure
Microsoft Certified
03-2024
Engineering Technology And Management
British Columbia Institute of Technology
Burnaby, BCLinear Algebra & Applications
British Columbia Institute of Technology
Burnaby, BCEthical Hacking
British Columbia Institute of Technology
Burnaby, BCNetwork Defense Essential
British Columbia Institute of Technology
Burnaby, BCIT Concepts For Forensic 2
British Columbia Institute of Technology
Burnaby, BCApplied IT Security
British Columbia Institute of Technology
Burnaby, BCApplied Computer Sciences
British Columbia Institute of Technology
Burnaby, BCAdvanced Software Engineering DevOps
British Columbia Institute of Technology
Burnaby, BCProject Management Essentials
British Columbia Institute of Technology
Burnaby, BCCCNP (Cisco Networking)
British Columbia Institute of Technology
Burnaby, BC12-2019
Master of Science - Computer Hardware Engineering
Outsied Canada
Iran01-1999
Skills
- Network Architecture
- Server Management
- Information Security
- Disaster Recovery Planning
- Training and mentoring
- Virtualization Technologies
- Risk mitigation planning
- Documentation Management
- Project Planning
- Self Motivation
- Adaptability and Flexibility
- Reliability
- Interpersonal Skills
- Professional Demeanor
- Technology Integration
- Effective Communication
- Installing equipment
- Diagnosing issues
- Regulatory Compliance
- Troubleshooting and resolution
- Network configuration
Languages
English
Full Professional
Persian
Native/ Bilingual
Spanish
Professional
Russian
Limited
Arabic
Limited
Timeline
Senior IT and Communications Technician
BGC Engineering Inc.
01.2024 - 04.2024
IT Helpdesk Team Lead
E-Fusion Technologies
03.2016 - Current
Senior IT Helpdesk Technician
E-Fusion Technologies
06.2015 - 04.2016
IT Help Desk Technician
E-Fusion Technologies
06.2014 - 08.2015
IT Technician (Contractor, Part-Time)
Self-Employed
08.2012 - 06.2014
Founder and Managing Director
Petiak Wireless ISP
03.2005 - 01.2012
Founder and Owner
Vahid Computer Center (VCC)
07.1999 - 08.2005
CSAIL AI: Implications For Business Strategy - Artificial Intelligence
MIT Sloan School of Management
Security, Compliance, And Identity Fundamentals - MS Azure
Microsoft Certified
Azure Fundamentals - MS Azure
Microsoft Certified
Engineering Technology And Management
British Columbia Institute of Technology
Linear Algebra & Applications
British Columbia Institute of Technology
Ethical Hacking
British Columbia Institute of Technology
Network Defense Essential
British Columbia Institute of Technology
IT Concepts For Forensic 2
British Columbia Institute of Technology
Applied IT Security
British Columbia Institute of Technology
Applied Computer Sciences
British Columbia Institute of Technology
Advanced Software Engineering DevOps
British Columbia Institute of Technology
Project Management Essentials
British Columbia Institute of Technology
CCNP (Cisco Networking)
British Columbia Institute of Technology
Master of Science - Computer Hardware Engineering
Outsied Canada
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