Summary
Overview
Work History
Education
Skills
Timeline
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Vahe Aiwazian

Glendale

Summary

Dynamic Spa Manager with a proven track record at RA Organic Spa, excelling in team leadership and operational efficiency. Expert in budget planning and employee development, I foster exceptional client service and maintain rigorous health and safety standards, enhancing guest experiences and driving revenue growth through strategic marketing initiatives.

Overview

18
18
years of professional experience

Work History

Spa Manager

RA Organic Spa
04.2007 - Current
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Implemented policies and procedures that optimized operational efficiency within the spa facility.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Managed inventory control, reducing waste and lowering product costs.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Implemented marketing strategies, resulting in increased brand awareness and revenue growth.

Restaurant Manager

Wild Carvery
06.2011 - 03.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Education

High School Diploma -

Montebello High
Montebello, CA

Skills

  • Team leadership
  • Employee development
  • Spa operations
  • Performance evaluations
  • Customer feedback analysis
  • Facility maintenance
  • Health and safety regulations
  • Budget planning
  • Client service management
  • POS system operation
  • Hiring procedures
  • Staff training
  • Employee supervision

Timeline

Restaurant Manager

Wild Carvery
06.2011 - 03.2025

Spa Manager

RA Organic Spa
04.2007 - Current

High School Diploma -

Montebello High

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Vahe Aiwazian