● Ensuring the smooth operation of the hospice organization and support clinical staff.
● Managing schedules for hospice staff, nurses, aides, social workers, and therapists.
● Maintaining accurate and confidential patient records
● Assisting with billing processes, including verifying insurance coverage, submitting claims, and processing payments
● Managed all purchases and sales while ensuring smooth day-to-day operations for the company.
● Communicated directly with customers to understand their needs and ensure complete satisfaction.
● Handled returns and refunds, resolving issues quickly and maintaining positive client relationships.
● Created and managed invoices, tracked payments, and maintained accurate accounting records for the business.
● Built long-term relationships with customers by delivering consistent, friendly, and reliable service.