Vaelua Fuga
San Diego
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Sharp Healthcare
San Diego
12.2022 - Current
- Assisted patients with appointment scheduling and check-in procedures.
- Addressed patient inquiries via phone and in person to ensure clarity.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with medical staff to streamline patient flow and services.
- Educated patients on insurance benefits and financial responsibilities.
- Handled confidential patient information in compliance with HIPAA regulations.
- Coordinated communication between departments to enhance service delivery.
- Managed administrative tasks, including filing and document organization.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Utilized technology and specialized software to maximize productivity.
- Sorted and distributed incoming mail daily.
- Referred patients to appropriate professionals and services.
- Maintained accurate records of services provided during each visit or procedure.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Documented patient counters in hospital system and initiated follow-up actions.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Stayed current on community-based resources and services useful to patients.
- Screened patients for eligibility for state, local and federal assistance programs.
- Drafted educational brochures and informative newsletters for patients and staff.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
Education
High School Diploma -
Lincoln High School
San Diego, CA06-2008
Some College (No Degree) - Computer Engineering
UEI College
San Diego, CASkills
- EHR management
- insurance verification
- patient registration
- billing procedures
- data entry
- customer relationship management
- medical terminology
- scheduling systems
- electronic communication
- problem solving
- attention to detail
- critical thinking
- team collaboration
- patient advocacy
- time management
- Patient confidentiality
- Data entry proficiency
- Medical insurance
- HIPAA compliance
- Recording histories
- Conflict resolution
- Queue management
- Scheduling appointments
- Insurance verifying
- Electronic health records
- Directing callers
- Customer service
- Medical filing
- Patient interviewing skills
- Healthcare industry
- Medical billing
- Patient follow-up
- Check-in coordination
- Patient education
- Front desk supervision
- Reception management
- System updates
- Verbal and written communication
- Document filing
- Appointment scheduling
- Patient intake
- Appointment reminders
- Patient feedback collection
- Clinical data entry
- Typing 75 wpm
- Data protection
- Telehealth support
- Office administration
- Phone etiquette
- Appointment confirmation
- Payment collection
- Patient greeting
- Patient identity verification
- Intake assessment
- Regulatory compliance
- Flexible schedule
- Multitasking and organization
- Payment processing
- Fee collection
- Health insurance knowledge
- Referral coordination
- Information collection
- Admitting coordination
- Policy understanding
- Paging systems
Timeline
Patient Service Representative
Sharp Healthcare
12.2022 - Current
High School Diploma -
Lincoln High School
Some College (No Degree) - Computer Engineering
UEI College