Hardworking employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Aina
Moscow, Russia
01.2021 - 08.2023
Greeted customers, provided menus and answered questions about menu items.
Assisted guests with making food and beverage selections.
Took accurate food and drink orders, using a POS ordering software system.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Checked on guests during meals to ensure satisfaction with each course.
Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Answered phone calls providing information about restaurant services, hours of operation, menu items .
Cashier
AzbukaVkusa
Moscow, Russia
10.2019 - 12.2020
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Answered customer inquiries regarding store policies and procedures.
Helped customers find specific products, answered questions and offered product advice.
Barista
Starbucks
Moscow, Russia
11.2018 - 09.2019
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Stocked shelves with ingredients needed to make coffee drinks.
Monitored inventory levels of supplies and restocked when necessary.
Provided excellent customer service by responding to inquiries quickly and professionally.
Cleaner
GreenClean
Kyiv, Ukraine
05.2016 - 09.2018
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Polished furniture to remove dust and dirt buildup.
Washed windows both inside and outside of the facility.
Scrubbed walls to remove scuff marks or stains.
Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Adhered strictly to safety protocols while performing job duties.
Education
Associate of Arts - Choreographer
Kyiv National University of Culture And Arts
Kyiv
06.2018
Skills
Service Quality
Point of Sale (POS) System Operations
Order Management
Guest Relations Management
Food Inspection
Floor Waxing
Chemical Handling
Housekeeping
Polishing Surfaces
Interior and Exterior Cleaning
Beverage Preparation
Menu Memorization
Coffee Expertise
Espresso Machine Operation
Graphic Design
Drawer Balancing
Customer Assistance
Product Recommendations
Cash Register Operation
Returns Processing
Cash Handling
Payment Collection
Languages
English
Elementary
Russian
Native/ Bilingual
Ukrainian
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.