Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Software
Timeline
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Vader Gido

Vader Gido

Calgary,Alberta

Summary

Energetic and results-oriented sales representative/Customer Services/Cashier with over 3 years of experience working in PRIVATE LIMITED COMPANIES with a proven track record of exceeding targets through effective prospecting, lead generation and strategic communication. Adept at utilizing customer relationship management tools to manage and optimize sales team pipeline. Consistently meets or exceeds quotas through a consultative selling approach. Strong team player with excellent communication skills, eager to contribute to a dynamic sales team and drive business growth.

Overview

4
4
years of professional experience

Work History

Special Events Volunteer

Center For NewComers
05.2024 - Current
  • Enhanced event ambiance by creating visually appealing décor and engaging displays.
  • Ensured seamless event execution by coordinating logistics, such as guest registration and seating arrangements.
  • Assisted with event teardown and cleanup, ensuring venues were left in pristine condition after each function.
  • Improved communication among volunteers, resulting in better collaboration and overall team efficiency during events.
  • Recognized for outstanding volunteer service at multiple special events, receiving positive feedback from both organizers and attendees.
  • Promoted a welcoming environment at special events by greeting guests warmly, making introductions, and facilitating connections among attendees.
  • Provided general cleaning of venue spaces before, during, and after events.
  • Directed guests to correct seating areas, providing seamless movie-going experience.

MTN SALES REPRESENTATIVE

MTN CAMEROUN
01.2021 - 02.2024
  • Greet customers
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Education

High School Diploma -

Pan African Institute For Development
Buea, Cameroon
09.2015

High School Diploma -

Mustard Seed Communication
Bamenda, Cameroon
09.2010

High School Diploma -

St. Paul’s Bilingual High School
Bamenda, Cameroon
09.2007

Skills

  • Strong teamwork
  • Flexibility
  • Technical skills
  • Negotiation
  • Positive Attitude
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Cleaning and sanitization
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Self-Driven and Motivated
  • Customer Service Management
  • Relationship Building
  • Brand promotion strategies
  • Strong Microsoft skills (Excel ,Word, Outlook)

Accomplishments

    ● Maintained a customer satisfaction rate at 95% for the entire duration employment

    ● Resolved 90% of customer complaints within the first call , improving first call resolution rates

    ● Increased client retention ratio by 30% over the course of 3 months

    ● Implemented a new seating strategy and reduced average guest waiting time.

Languages

English
Full Professional
French
Limited Working

Certification

  • [Volunteer Appreciation Certificate], Amrit Sagar Foundation and Pear Printers & Photography - June, 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

MS Office

Outlook

Excel

Timeline

Special Events Volunteer

Center For NewComers
05.2024 - Current

MTN SALES REPRESENTATIVE

MTN CAMEROUN
01.2021 - 02.2024

High School Diploma -

Pan African Institute For Development

High School Diploma -

Mustard Seed Communication

High School Diploma -

St. Paul’s Bilingual High School

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Vader Gido