Vaiu Levao
San Marcos
Summary
Dependable professional with over 10 years of experience in caregiving and emergency dispatch. Known for strong problem-solving abilities and time management skills, successfully promoting a safe and nurturing environment for clients.
Overview
12
12
years of professional experience
Work History
Caregiver, Special Needs
IHSS Public Authority
San Diego, CA
05.2016 - Current
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed personalized care plans in collaboration with healthcare professionals.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
- Implemented effective communication strategies to support client engagement.
- Monitored client health and reported changes to medical personnel promptly.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Prepared nutritious meals for clients, ensuring dietary needs were met. and snacks and fed clients.
- Transported clients to appointments and activities, prioritizing safety and comfort for special needs individuals.
Hospital Dispachter
Tri City Medical Center
Oceanside, CA
11.2014 - 01.2018
- Coordinated emergency response efforts between medical teams and transportation services ensuring timely patient care.
- Monitored communication systems to track and dispatch resources efficiently across multiple facilities.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Analyzed customer feedback and provided solutions to improve customer service.
- Responded to incoming phone calls from customers, addressing inquiries and providing information. and responded to customer emails.
- Helped resolve customer complaints by actively listening and providing effective solutions. and grievances.
Education
Associate of Applied Science - Social&Behavioral Science
San Diego City College
San Diego, CA06-2028
Skills
- Elderly care
- Special needs care
- Patient care
- Daily living assistance
- Personal hygiene assistance
- Mobility assistance
- Meal preparation
- Medication reminders
- First aid and safety
- Communication skills
- Medical record-keeping
- EMR / EHR
- Documentation
- Client documentation
- Records management
- HIPAA compliance
- Time management
- Multitasking and organization
- Dependable and responsible
- Problem-solving
- Safety awareness
- Basic housekeeping
- Strong ethics
- Emotional support
- PPE usage
- Emotional support
- EMR / EHR
- Case management
- Medical office administration
- Safety awareness
Timeline
Caregiver, Special Needs
IHSS Public Authority
05.2016 - Current
Hospital Dispachter
Tri City Medical Center
11.2014 - 01.2018
Associate of Applied Science - Social&Behavioral Science
San Diego City College