Victoria Cervantes
Van Nuys
Summary
Highly organized and bilingual professional with over 15 years of customer service experience. Self-motivated, reliable, and prompt individual who excels in acquiring new skills quickly and is computer literate. Possesses excellent communication skills and is known for being an eager learner in any work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2022 - 11.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Medical Receptionist
Valley Community Healthcare
12.2018 - 11.2020
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Supervisor/Legal Assistant
Heidari Law Group
08.2019 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Complied with company policies, objectives and communication goals.
- Provided administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence and filing court documents
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Education
High School Diploma -
Field of Dreams Learning
Norwalk, CA06-2013
Skills
- Microsoft Office applications
- NextGen EHR PMS
- Collaborative team member
- Accurate cash handling
- Strong multi-tasking abilities
- Effective verbal communication
- Effective verbal communication
- Strong attention to detail
Certification
- CPR
Languages
Spanish
Timeline
Barista
Starbucks
10.2022 - 11.2023
Supervisor/Legal Assistant
Heidari Law Group
08.2019 - 10.2020
Medical Receptionist
Valley Community Healthcare
12.2018 - 11.2020
High School Diploma -
Field of Dreams Learning
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