UZOMA DEAN EKEAGWU
Calgary,Alberta
Summary
Results-driven IT professional with over 5 years of experience in telecommunications and IT support, specializing in enterprise application support and project management. Proven track record of efficiently resolving user issues, enhancing system functionalities, and providing exceptional customer service. Skilled in data analysis, application configuration, and user education, with a strong commitment to continuous learning and collaboration with cross-functional teams. Adept at leveraging technical skills to improve operational efficiency and support business objectives. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Specialist (Program Coordinator - Contract)
Innomar Strategies
03.2024 - 07.2024
- Coordinated resources for service deployments, ensuring alignment with client objectives.
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Implemented creative approaches to engage clients cognitively through stimulating activities such as puzzles, games, or memory-enhancing exercises.
- Skilled in managing challenging behaviors exhibited by clients due to cognitive decline or mental health issues.
- Developed trust-based relationships with family members, providing consistent updates on client progress and addressing any concerns.
Business Activations Specialist
Rogers Communications
04.2023 - 03.2024
- Administered security measures and troubleshooting for network access and backend systems.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Consumer Activations and Technical Specialist
Rogers Communications
06.2021 - 04.2023
- Delivered high-quality customer support, resolving technical issues for users.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Technical Support Advocate
Tek Experts
06.2016 - 02.2021
- Developed and implemented customer engagement strategies for improved service delivery.
- Conducted regular training sessions for colleagues on software updates and new technology integrations.
- Streamlined internal processes through the creation of comprehensive technical documentation.
- Collaborated with cross-functional teams to develop new solutions for recurring issues.
- Implemented innovative troubleshooting techniques to expedite issue resolution and minimize downtime.
Education
Master of Science in Information Technology -
University of Lagos
Lagos, Nigeria01.2019
Skills
- Application Support: Expertise in supporting and maintaining enterprise applications, ensuring optimal performance for users
- User Support and Training: Ability to triage user requests, provide clear documentation, and deliver effective training sessions
- Data Analysis: Proficient in SQL and data management tools for data fixes and analysis
- Technical Troubleshooting: Strong skills in identifying and resolving technical issues using various tools
- Access Management: Experience managing user permissions and security access within applications
- Effective Communication: Excellent verbal and written communication skills, facilitating clear dialogue between technical and non-technical stakeholders
- Project Coordination: Experienced in managing project timelines and resources to achieve successful outcomes
- Service Orientation: Committed to providing high-quality customer support and enhancing user experiences
- Continuous Improvement: Focused on identifying areas for process improvement and implementing effective solutions
- Microsoft Office Suite: Proficient in Excel, Word, and other MS applications for documentation and reporting
- Problem-Solving
- Time Management
- Respectful and Compassionate
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- Patient Care
- First aid and safety
- Strong Ethics
- Direct Patient Care
- Heavy Lifting
- Flexible schedule and availability
- Compassionate communication
- Relationship Building
- Flexible Schedule
- Client documentation
- Documentation
- Medical record-keeping
- Incident Reporting
- Complex Problem-Solving
- Records Management
- Case Management
- Progress Documentation
- Care Plan Adherence
- Teamwork and Collaboration
- Fast Learner
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Attentive to People
- CPR Certification
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Certification
- Project Management Professional (PMP) Certification Training, BlackTECH Academy, 08/01/24, Present
- DevOps Foundations, LinkedIn Learning, 10/01/23
- Amazon Web Services (AWS) Accelerated Program, BlackTECH Academy Canada, 05/01/23
Languages
English
Full Professional
Timeline
Personal Care Specialist (Program Coordinator - Contract)
Innomar Strategies
03.2024 - 07.2024
Business Activations Specialist
Rogers Communications
04.2023 - 03.2024
Consumer Activations and Technical Specialist
Rogers Communications
06.2021 - 04.2023
Technical Support Advocate
Tek Experts
06.2016 - 02.2021
Master of Science in Information Technology -
University of Lagos
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