Uzochukwu Okoli

• Acted as a liaison between clients and service departments across Canada and the U.S.

• Addressed customer concerns promptly, ensuring high satisfaction levels.

• Coordinated with dealerships to track service orders and ensured timely resolutions.

• Provided guidance on maintenance practices, emphasizing adherence to specifications and maintenance requirements.

• Conducted laboratory tests following standard procedures to ensure accuracy.

• Maintained and calibrated laboratory equipment to ensure optimal functionality.

• Recorded and interpreted test results, maintaining detailed documentation.

• Adhered to safety protocols and quality control measures in all processes.