Uzochi Agomuo
Lagos,Nigeria
Summary
Dynamic Customer Success Manager with a proven track record at Prembly Limited, achieving a 51% reduction in onboarding time and maintaining a 94% retention rate. Expertise in customer engagement and team leadership enhances upselling strategies and fosters customer loyalty. Strong communication and problem-solving skills drive effective relationship management and client satisfaction. Committed to leveraging these competencies to elevate customer success initiatives further.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Prembly Limited
, United States
10.2022 - 04.2025
- Developed and optimized customer onboarding processes with the engineering team, reducing onboarding time by 51%.
- Managed key accounts, maintaining a 94% month-over-month retention rate through proactive customer engagement.
- Partnered with technical support to resolve customer issues, improving resolution time by 37% and reducing service disruptions
- Led revenue growth initiatives through upselling and cross-selling strategies, increasing monthly revenue by over 15%
- Implemented a customer feedback loop, driving product enhancements and increasing overall satisfaction by 34%
- Built and led a high-performing customer success team, achieving a CSAT score of 88% and an NPS of 91%
Sales Lead
Prembly Limited
, United States
04.2021 - 12.2023
- Expanded company client portfolio and revenue by over 100% in the first year through targeted sales and client engagement
- Maintained over 90% customer satisfaction through proactive relationship management and referral-driven growth
- Reduced customer onboarding time by 37% by delivering comprehensive product demos and training sessions
- Developed a reseller partnership and loyalty program, resulting in a 15% increase in client acquisition and revenue
Territory Sales Representative
Bento Africa
, Nigeria
03.2020 - 03.2021
- Sold payroll/HR products to enterprises with 500+ employees, driving a 20%+ month-over-month revenue increase
- Managed 100+ territorial accounts, reducing churn by 20% through personalized service and proactive engagement
- Increased revenue by 5% monthly through upselling and leveraging customer referrals
Education
DIPLOMA - Information Technology
BCS, The Chartered Institute For IT
United Kingdom05.2021
BACHELOR OF SCIENCE (B.S.) - GEOLOGY
University of Port Harcourt
Port Harcourt, Nigeria06.2018
Skills
- Customer onboarding
- Key account management
- Customer engagement
- Customer service
- Customer retention
- Technical support
- Revenue growth
- Data analysis
- Customer health scores
- Customer loyalty
- Customer feedback analysis
- Team leadership
- Client relationship building and management
- Problem-solving
- Effective communication
- Time management
- Project management
- Upselling and cross-selling techniques
- Empathy
- Active listening
- Customer needs assessment
- Cross-functional coordination
- Chat platforms (Intercom, Slack, Teams, Crisp)
- Customer advocacy
- CRM software (HubSpot, Zoho, Salesforce, Zendesk)
- Training and mentoring
- Inter-departmental collaboration
- Report analysis
- Teamwork and collaboration
- Complex problem-solving
Certification
- Customer Success Fundamentals - CustomerSuccessU, April 2025
- Improving your Leadership Communications - LinkedIn, July, 2024
- Business Development & B2B Sales for Tech startups, Sales valley - Udemy, January, 2022
Accomplishments
Growth Driver Award, Prembly Limited, 2022, awarded for exceptional performance in driving company growth through strategic sales initiatives, and effective customer success management, contributing significantly to revenue and customer satisfaction improvements
Languages
5
Timeline
Customer Success Manager
Prembly Limited
10.2022 - 04.2025
Sales Lead
Prembly Limited
04.2021 - 12.2023
Territory Sales Representative
Bento Africa
03.2020 - 03.2021
DIPLOMA - Information Technology
BCS, The Chartered Institute For IT
BACHELOR OF SCIENCE (B.S.) - GEOLOGY
University of Port Harcourt
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