Uzoaru Ijeoma Onuoha
Canada,MB
Summary
Customer-focused and data-driven Senior Product Manager with over 10 years of experience driving innovative digital solutions in the financial services and payments sectors. Skilled in end-to-end product lifecycle management, leading cross-functional teams, and delivering secure and scalable customer-facing platforms. Expertise in digital banking, authentication, and security initiatives with a strong track record of growing revenue, improving customer experiences, and ensuring compliance with risk and regulatory requirements. Adept at using data to drive decision-making and foster an agile product development approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President, Merchant Acquiring
Interswitch Limited
09.2022 - Current
- Delivered a 20% year-over-year revenue growth by developing and implementing strategies for geographic expansion and product penetration
- Led cross-functional teams to conceptualize and deploy secure payment solutions, including MasterCard Payment Gateway Services (MPGS) and Same Day Settlement for POS merchants
- Championed customer-centric solutions by segmenting merchant acquisition models and optimizing customer onboarding processes
- Strengthened customer trust through improved payment security and streamlined processes, achieving a 50% growth in active merchants
- Designed and operationalized a scalable Aggregator Model for merchant acquisition
- Organized four business vertical engagements focused on key economic sectors (Airlines, Betting, Education, Hospitality)
Product Manager
Stanbic IBTC Bank Plc
02.2020 - 09.2022
- Spearheaded the strategy and implementation of digital e-collection solutions, enhancing secure payment options for customers
- Collaborated with engineering, design, and risk teams to deliver customer-focused solutions, including the deployment of MPGS and Instant Settlements for merchants
- Conducted competitive and market analysis to identify areas of opportunity and drove product enhancements to achieve a 20% increase in customer adoption
- Maintained product roadmaps and backlogs, ensuring alignment with business goals and regulatory requirements
- Increased electronic payment solution deployment by 20% year-over-year
- Improved customer trust through real-time settlement solutions for merchants
Head, Research and Business Expansion
CoralPay Technology Nigeria Limited
10.2018 - 02.2020
- Led the deployment of the C’Gate USSD solution across all 24 commercial banks in Nigeria, enhancing access and authentication capabilities
- Conducted market research and competitor analysis to inform product enhancements and expansion strategies
- Directed a team to drive awareness and adoption of secure digital banking products, resulting in a 50% increase in customer acquisition and revenue
- Secured partnerships with all major commercial banks, expanding market reach and enhancing product adoption
- Enhanced the customer journey by introducing innovative USSD authentication solutions
Team Lead, Value Optimization
Heritage Bank
09.2014 - 10.2018
- Developed and managed Octopus Digital, a multi-platform banking solution providing secure and seamless customer experiences across mobile apps, chatbots, and web interfaces
- Collaborated with fintechs and industry stakeholders to design innovative and disruptive authentication solutions, addressing customer pain points and regulatory requirements
- Oversaw the implementation of automated banking centers (ABC), enhancing secure access to banking services nationwide
- Delivered Octopus Digital, an industry-leading digital banking platform
- Successfully deployed 20 automated banking centers nationwide
Product Manager
Access Bank Plc
11.2013 - 09.2014
- Managed the end-to-end lifecycle of e-products, focusing on security, fraud prevention, and customer experience enhancements
- Developed sales tools and conducted training to enable effective product adoption by sales teams
- Partnered with market intelligence organizations to monitor trends and adapt strategies accordingly
- Grew e-product revenue by 50%, driving customer engagement and retention
- Increased transaction volumes and active merchants significantly within the first year
Business Development Officer
Zenith Bank Plc
11.2007 - 11.2013
- Led the automation of the Rivers State Payroll System, delivering secure and efficient payroll processing
- Drove active merchant growth by 20% through targeted acquisition strategies
Education
Bachelor of Technology (B.Tech) - Project Management Technology
Federal University of Technology Owerri
01.2005
Skills
- Product & Project Management
- Digital Banking & Payments Expertise
- Data-Driven Decision Making
- Leadership
- Tools & Technology
- Problem-solving
- Analytical skills
- Fraud prevention
- Secure authentication
- Cross-functional team collaboration
- Stakeholder engagement
- Communication skills
- Facilitation skills
- Agile tools
- MS Office Suite
- Financial platforms
- Customer journey optimization
- Customer experiences
- Hypothesis testing
- Digital banking
- Authentication technologies
- Cybersecurity trends
Certification
- Project Management Professional (PMP), PMI, 21
- Certified SAFe 5 Product Owner/Product Manager, Scaled Agile, 21
- Certified SAFe 5 Agilist & Advanced Scrum Master, Scaled Agile, 22
- Lean Six Sigma Yellow Belt, GoLeanSixSigma.com, 22
- Certified SAFe 5 Release Train Engineer, Scaled Agile, 22
Timeline
Vice President, Merchant Acquiring
Interswitch Limited
09.2022 - Current
Product Manager
Stanbic IBTC Bank Plc
02.2020 - 09.2022
Head, Research and Business Expansion
CoralPay Technology Nigeria Limited
10.2018 - 02.2020
Team Lead, Value Optimization
Heritage Bank
09.2014 - 10.2018
Product Manager
Access Bank Plc
11.2013 - 09.2014
Business Development Officer
Zenith Bank Plc
11.2007 - 11.2013
Bachelor of Technology (B.Tech) - Project Management Technology
Federal University of Technology Owerri
- Project Management Professional (PMP), PMI, 21
- Certified SAFe 5 Product Owner/Product Manager, Scaled Agile, 21
- Certified SAFe 5 Agilist & Advanced Scrum Master, Scaled Agile, 22
- Lean Six Sigma Yellow Belt, GoLeanSixSigma.com, 22
- Certified SAFe 5 Release Train Engineer, Scaled Agile, 22
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