Uzma Waqar
Lahore
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Coordinator
Alley College of Law
05.2022 - 12.2024
- Gathered and organized materials to support operations and admissions process.
- Entered data, generated reports, and produced tracking documents to make sure student data is up to date.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Manager Financial Services
IGI Life Insurance
10.2019 - 05.2022
- Meets with customers in a sales environment to drive product sales and knowledge
- Demonstrates advanced products knowledge
- Adheres to all company policies and procedures
- Teams with other employees to make sure that product are available which are most suitable for the Consumer
- Generates new leads by meeting with consumers
- Selling of Takaful Services Establish New Contacts for Business
- Works with the marketing department to develop new sales strategies
- Teaches other sales consultants how to make sales to potential consumers
- Discovers target markets and advantages of other companies
- Demonstrates advanced sales knowledge
- Always looks for new ways to make products attractive to customers
Human Resource Manager
Urada Technology
10.2018 - 09.2019
- Creating a strong team presence, with consistent achievement in motivating
- Engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments
- Initiated exuberant creative ways to motivate employees by introducing customer service awards, Employee Appreciation Days, Acts of Kindness
- Etc
- Conducted new hire orientation, exit interviews and leave of absences
Sales Executive
Silk Bank
08.2013 - 10.2018
- Responsible for promoting Silk Bank Financial products and services to customers
- Providing information to customers on inquiries regarding banking products and services
- Opening new accounts, checking account status and maintaining savings account data in the system
- Providing appropriate information, and guidelines on banking polices and regulations to customers
- Processing and verifying all kinds of transactions
- Ensuring that the services of the bank meets customer satisfaction
- Assigned responsibility of making calls to customers to advertise banking products and services
- Assisting customers in filling forms to get the available benefits from the service provided
- Building and maintaining effective relationships with customers
- Preparing sales report and attending sales meetings
Administrative Coordinator
Beaconhouse School System
09.2005 - 12.2007
- Trained and mentored staff on how to implement Emergent Curriculum and set up exemplary engaging environments for young children
- Facilitated collaborative projects based off children's interests and created lesson plans based off Emergent Curriculum
- Conducted assessments and Parent Teacher Conferences twice annually
- Collaborated with school administrators and coordinated all school activities
- Received and responded to incoming phone calls and office mails, in a professional manner
Education
B.A - Arts
Punjab University
08.2004
Intermediate - undefined
Punjab University
08.2002
Skills
- Teals Work
- Creativity
- Adaptability
- Leadership
- Problem solving
- Effective communication
- Extroversion
- Proficient in Excel/Word/PPT
- Time management
- Critical thinking
- Organizational Skills
- Brand management
- Team leadership
- Decision-making
- Marketing
Accomplishments
- Top ten in CASA sales January 2017
- Top ten in CASA sales February 2017
- Gold medalist 2018 Silk Bank for exceptional performance and sales targets achieved in 2017
- A collective portfolio of plus 250 Million in CASA
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Coordinator
Alley College of Law
05.2022 - 12.2024
Manager Financial Services
IGI Life Insurance
10.2019 - 05.2022
Human Resource Manager
Urada Technology
10.2018 - 09.2019
Sales Executive
Silk Bank
08.2013 - 10.2018
Administrative Coordinator
Beaconhouse School System
09.2005 - 12.2007
Intermediate - undefined
Punjab University
B.A - Arts
Punjab University
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