Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Uzma Shahzad

Milton,Canada

Summary

Highly organized and compassionate Health Information Management graduate with strong experience in patient administration, clinical clerical support, and EMR systems. Skilled in chart preparation, patient registration, appointment coordination, and maintaining accurate demographic information in fast-paced clinical environments. Demonstrated ability to communicate with patients, families, and interprofessional teams, while ensuring confidentiality, accuracy, and smooth unit workflow. Hands-on experience with Epic, WHMIS binders, patient movement logs, and HIM discharge processes through a clinical internship at Trillium Health Partners.

Overview

2026
2026
years of professional experience

Work History

Medical Office Administrator

Milton Homeopathy
Milton
03.2024 - Current
  • Patient Intake & Referral Coordination
  • Facilitated administrative processes to enhance clinic efficiency
  • Coordinated patient scheduling to optimize appointment flow
  • Maintained and updated medical records in compliance with regulations
  • Delivered clerical and data entry support to streamline operations
  • Assisted with medical billing procedures for accurate reimbursement
  • Collaborated with healthcare professionals to ensure smooth operational workflows

Customer Service Representative

Excel Labs
Mississauga
02.2019 - 06.2022
  • Managed customer inquiries and suggestions with courtesy and professionalism
  • Resolved customer concerns efficiently, escalating significant issues to supervisors
  • Enhanced customer satisfaction by minimizing wait times and promptly responding to telephone calls

student intern

THP
CREDIT VALLEY HOSPITAL
  • Executed data quality projects, enhancing information accuracy and reliability.
  • Completed Epic training to utilize electronic health record capabilities effectively.
  • Participated in WinRec training, improving revenue cycle processes.
  • Gained expertise in emergency department, inpatient, and renal coding practices through practical experience.

Education

Health Information Management Diploma -

Anderson College of Health, Business And Technology
London, Ontario
09-2025

Medical Office Administration Diploma - Mississauga

Anderson College of Health, Business and Technology
Mississauga
04.2024

Diploma - Graphic Designing - Creative Arts Business

Centre of Distance Education
Nova Scotia, Canada
01.2013

Bachelor's of Commerce - Accounting

Punjab University
Lahore, Pakistan

Skills

  • CPR and first aid
  • Safety training
  • MS Office Suite
  • WinRec trained
  • Bookkeeping
  • EPIC trained
  • Medical billing systems
  • Health information management
  • Transcription services
  • Patient appointment management
  • Administrative support
  • Compassionate care
  • Courteous assistance
  • Communication skills
  • Business communication
  • Ethics and professionalism
  • Release of information and privacy
  • Data analysis and MS Access
  • Statistics in healthcare
  • Workplace communication
  • Human anatomy and physiology
  • Medical terminology and pathology

Languages

English
Professional
Punjabi
Limited
Urdu
Native/ Bilingual
Arabic
Limited

References

References available upon request.

Timeline

Medical Office Administrator

Milton Homeopathy
03.2024 - Current

Customer Service Representative

Excel Labs
02.2019 - 06.2022

student intern

THP

Health Information Management Diploma -

Anderson College of Health, Business And Technology

Medical Office Administration Diploma - Mississauga

Anderson College of Health, Business and Technology

Diploma - Graphic Designing - Creative Arts Business

Centre of Distance Education

Bachelor's of Commerce - Accounting

Punjab University
Uzma Shahzad