Uzma Khan
Student
Toronto,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Retail Customer Sales Associate
Rogers Communication
Toronto, ON
02.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Solved problems with products and services by providing customers with technical support.
- Increased revenue by cross-selling and upselling products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Security Guard
Neptune Security
Toronto, ON
10.2021 - 02.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Retail Store Lead
Circle K
Toronto, ON
08.2022 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
George Brown College
Toronto, ON 01.2022 - Current
Grade 12 -
The Lexicon International School
Pune 04.2019 - 05.2020
Skills
Negotiation
Cross-functional team collaboration
Microsoft applications proficiency
Analytical and Critical Thinking
Decision-Making
First Aid/CPR
Google Workspace
Php
Python
Java
HTML
C#
Timeline
Retail Customer Sales Associate
Rogers Communication
02.2023 - Current
Retail Store Lead
Circle K
08.2022 - 10.2022
High School Diploma -
George Brown College
01.2022 - Current
Security Guard
Neptune Security
10.2021 - 02.2023
Grade 12 -
The Lexicon International School
04.2019 - 05.2020