Claudia Sandoval

• Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Keeps financial records for customers you build relationships
• Maintained vendor network relationships for supply purchase
• Issue refunds or adjust pricing occurring to polices
• Monitors inventory levels to support market needs for customers.
• Organize customer orders to insure delivery/pick up later is set
• Analyzing customer's purchase history, along with market trends to target customers potential needs.
• Assisted clients with selection and purchase of specialized merchandise.
• Project coordinator for businesses and contractors.
• Processed credit approvals
• Insure Phone Sales are processed properly
• Using CRM system to build portfolio, and to ensure our loyal customer the correct follow up.

LUMBER CASHIER 2020-2021

• Use SMART customer service.
• Strong product knowledge and understanding of customer base.
• Greeting and thanking the customers
• Handle payment (cash and credit)

RTM CLERK / RECEIVING 2019-2020

• Processes and returns damaged, discounted,defective,out-for-repair, special order and vendor buy back merchandise or contacting appropriate vendors according to policies and procedures.
• Completes (RTM) program which includes all paperwork, packaging, vendor contact, and credit.
• Follows up store inventory, RTVs/buybacks,weekly cleared RTM store exception,and out of repair list.
• Orders parts of products that are missing and necessary for store or customers.
• Assists in unloading trucks and log merchandise .
• Validates items being carried in and out of store when appropriate.
• Checks returned products against the materials safety sheet (MSS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into hazmat cage.
• Assures proper storage, clean-up,disposal of all hazardous materials.
• Participates in recycling programs and hazmat, equipment and safety training as required
• Ensure doors and gates are secured or monitored when open.
• Used box bailer to compress cardboard that is sent to receiving
• Log and fax weekly reports of credit

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Prepared merchandise for sales floor by pricing or tagging.