Uzair Syed
Brampton,ON
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Sigan Industries Group
02.2021 - Current
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Quality check of cosmetic product manufactured
Customer Service Representative
Videocone
02.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ability to work in a computerized environment and perform various tasks simultaneously
- Excellent learning, problem-solving and decision making skills
Education
Hospitality Management
Centennial College of Applied Arts And Technology
Scarborough, ON03.2023
No Degree - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2022
Bachelor of Science - Civil Engineering
CGC Jhanjeri
Mohali10.2018
Skills
- Microsoft Access
- Good learner
- Good listener
- Good communication skills
- Issue Identification
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Languages
English
Professional Working
Timeline
Quality Control Inspector
Sigan Industries Group
02.2021 - Current
Customer Service Representative
Videocone
02.2019 - 03.2020
Hospitality Management
Centennial College of Applied Arts And Technology
No Degree - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Civil Engineering
CGC Jhanjeri
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