Uyen Co Ngo
Halifax,NS
Summary
Hardworking employee enthusiastic about learning hospitality and accounting field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
Hotel Halifax
04.2023 - Current
- Kept detailed records of sales and customer information in CRM software, updating thedatabase regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating Opera system.
- Set up appointments with potential and current customers to promote new products and services.
Account Receivable Clerk
The Barrington Hotel
05.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Office Assistant/Account Payable
Blackbay Group Company
08.2021 - Current
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Night Auditor
Delta Marriott By Dartmouth Crossings
08.2020 - 08.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Front Desk
Hilton Garden Inn
04.2020 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Team Lead
Air Canada, Lester B. Pearson International Airport
04.2019 - 03.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Bachelor"s Degree - Hospitality And Tourism Management
Mount Saint Vincent University
Halifax, NS12.2023
Diploma - Business Accounting
Centennial College
Toronto04.2023
Diploma - Business Operations Management
Centennial College
Toronto12.2016
Skills
- Flexible Work Schedule
- Problem-Solving
- Critical Thinking
- Excellent Communication
Trilingual Speaker
Fluent in Cantonese, Mandarin, Vietnamese and English.
Timeline
Sales Coordinator
Hotel Halifax
04.2023 - Current
Account Receivable Clerk
The Barrington Hotel
05.2022 - Current
Office Assistant/Account Payable
Blackbay Group Company
08.2021 - Current
Night Auditor
Delta Marriott By Dartmouth Crossings
08.2020 - 08.2021
Front Desk
Hilton Garden Inn
04.2020 - 08.2020
Team Lead
Air Canada, Lester B. Pearson International Airport
04.2019 - 03.2020
Bachelor"s Degree - Hospitality And Tourism Management
Mount Saint Vincent University
Diploma - Business Accounting
Centennial College
Diploma - Business Operations Management
Centennial College
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