Uwase Sifa Nyirabatware
Toronto
Summary
Bilingual customer service specialist with a background in internal audit and banking operations. Skilled in resolving issues, supporting diverse clients, and enhancing service quality and risk controls. Committed to contributing to a team that values excellence and efficiency.
Overview
12
12
years of professional experience
Work History
Teller
Commercial Bank of Kigali
10.2013 - 12.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Bilingual Customer Service Representative
Bravo Learning Inc.
11.2020 - Current
- Responded to over 50+ student and parent inquiries weekly in both English and French, ensuring 100% response rate within 24 hours to maintain excellent service standards.
- Delivered clear, accurate information about Bravo Learning’s programs, registration, and class schedules, contributing to a 15% increase in enrollment inquiries.
- Trained and supported 3+ junior staff members, resulting in a 25% improvement in response consistency and service quality.
- Managed daily client interactions across phone, email, and in-person channels, helping to achieve a 95% client satisfaction rate based on internal surveys.
- Collected and summarized client feedback weekly, providing actionable insights to management that contributed to 2 key service improvements within the academic year.
Cashier
Freshco Store
02.2019 - 11.2020
- Delivered friendly, bilingual service in English and French to an average of 100+ customers daily, ensuring a positive shopping experience.
- Accurately processed transactions using a cash register, handling up to $5,000 in daily sales with a 99.9% accuracy rate.
- Resolved customer questions and concerns promptly, contributing to a 10% improvement in customer satisfaction scores (based on in-store feedback).
- Assisted with bagging purchases during peak hours to reduce checkout wait times by 20%, supporting overall store efficiency.
Education
BBA - Accounting And Finance
National University of Rwanda (NUR)
Rwanda12-2012
Skills
- Language Proficiency
- Active Listening
- Problem Solving
- Multitasking
- Cultural Sensitivity
- Patience and Empathy
Languages
English
Full Professional
French
Full Professional
Swahili
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Bravo Learning Inc.
11.2020 - Current
Cashier
Freshco Store
02.2019 - 11.2020
Teller
Commercial Bank of Kigali
10.2013 - 12.2018
BBA - Accounting And Finance
National University of Rwanda (NUR)
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