Utsukta Adhikari
Kamloops,British Columbia
Summary
Highly motivated and adaptable professional, adept at mastering new skills independently. Demonstrates exceptional interpersonal skills and a strong work ethic. Proven history of meeting company needs with consistent, organized practices. Thrives under pressure, excelling in adapting to new challenges to enhance organizational brand.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Marshall's
Kamloops, BC
10.2023 - Current
- Provided information about products and services to customers.
- Participated in periodic inventory counts as assigned by management.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Exchanged merchandise for customers and accepted returns.
Customer Service Expert
Forklift Kitchen and Bar
Kamloops, BC
03.2022 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded promptly to customer inquiries in person, by telephone, or via email.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Assisted customers with product selection based on their needs and preferences.
- Provided customers with accurate, valid and complete information on products and services.
Assistant Accountant
International Forum Monthly Newspaper
Kathmandu , Nepal
06.2019 - 11.2021
- Assisted in preparation of monthly financial statements and management accounts.
- Verified accuracy of invoices and other accounting documents or records.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Banking Advisor Intern
Nabil Bank Ltd
Kathmandu , Nepal
10.2018 - 03.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
- Assisted customers in opening new accounts or transferring existing accounts from other institutions.
- Performed cash handling duties including counting currency, coins and checks.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Education
Post-Baccaleurate Diploma - Accounting
Thompson River University
Kamloops, BC12-2024
Bachelors in Business Studies - Business And Finance
Nepal Commerce Campus
Kathmandu, Nepal 01-2019
Skills
- Customer Service
- Money Handling
- Customer Engagement
- Customer Assistance
- Interpersonal and written communication
- Customer Needs Assessment
Timeline
Retail Sales Associate
Marshall's
10.2023 - Current
Customer Service Expert
Forklift Kitchen and Bar
03.2022 - 07.2023
Assistant Accountant
International Forum Monthly Newspaper
06.2019 - 11.2021
Banking Advisor Intern
Nabil Bank Ltd
10.2018 - 03.2019
Post-Baccaleurate Diploma - Accounting
Thompson River University
Bachelors in Business Studies - Business And Finance
Nepal Commerce Campus
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