Utsavi Patel
Kamloops,BC
Summary
Proven leader at Popeyes® Louisiana Kitchen, adept in customer service and safe food handling, enhanced team performance through effective training and problem-solving. Excelled in maintaining high standards of food safety and customer satisfaction, showcasing strong multitasking abilities and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Popeyes® Louisana Kitchen
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Crew Member
Popeyes® Louisana Kitchen
12.2018 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
Education
Bachelor of Science - General Sciences
Thompson River University
Kamloops, BC04.2024
Skills
- Pre-shift walk-through
- Food handling safeguards
- Health Inspections
- Customer Service
- Safe Food Handling
Languages
English
Professional Working
Certification
BC Food Safe Level 1
ServSafe - Food Handler
Timeline
Shift Manager
Popeyes® Louisana Kitchen
06.2021 - Current
Crew Member
Popeyes® Louisana Kitchen
12.2018 - 06.2021
Bachelor of Science - General Sciences
Thompson River University
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