Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Utsav Sharma

North York,Canada

Summary

Dedicated IT Support Specialist with 2+ years of experience providing technical assistance across hardware, software, and networks in corporate environments. Skilled in Windows Server, Active Directory, Office 365, networking, and ticketing systems, with hands-on knowledge of VMware, Hyper-V, Azure, and AWS. Proven ability to reduce downtime, resolve issues quickly, and enhance user satisfaction through proactive support and strong customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Stephenson Rental Services
Mississauga, Canada
01.2023 - Current
  • Delivered comprehensive IT support in a fast-paced corporate setting, handling 200+ end-user tickets monthly.
  • Resolved hardware, software, and network issues, achieving a 20% reduction in ticket volume.
  • Managed Active Directory accounts (provisioning, resets, group policies) to maintain security compliance.
  • Performed regular network monitoring and router/switch configuration, contributing to a 15% drop in downtime.
  • Assisted with system deployments and collaborated with vendors to implement cost-saving IT solutions.

Technical Support Analyst

YuJa Inc.
Toronto, Canada
06.2022 - 12.2022
  • Provided Tier 1 support to internal and external users, resolving technical issues across multiple platforms.
  • Handled high call volumes and ticketing requests while maintaining service-level targets.
  • Documented technical issues and solutions, expanding the internal knowledge base for future use.
  • Supported QA testing for bug fixes and product updates, ensuring smooth functionality for end users.

Network Technician

A2M Pro
Ahmedabad, India
11.2018 - 11.2019
  • Installed and configured switches, routers, and firewalls for secure operations.
  • Performed Windows Server administration, including backup/recovery and AD tasks.
  • Provided IT support for users, resolving hardware/software issues and stabilizing networks.

Education

Computer Engineering Technology

Humber College
Toronto, Ontario

Skills

  • End-User Support
  • Systems Administration
  • Networking
  • Tools & Platforms
  • Virtualization & Cloud
  • Collaboration

Certification

  • AWS Cloud Practitioner, In Progress
  • CompTIA A+, In Progress
  • ITIL Foundation, Targeted

Websites

Timeline

IT Support Specialist

Stephenson Rental Services
01.2023 - Current

Technical Support Analyst

YuJa Inc.
06.2022 - 12.2022

Network Technician

A2M Pro
11.2018 - 11.2019

Computer Engineering Technology

Humber College

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Utsav Sharma