Utsav Patel
Calgary
Summary
Dedicated customer service professional with a strong background in warehouse quality assurance, combining exceptional interpersonal skills with a keen eye for detail. Proven track record of delivering outstanding customer experiences while ensuring adherence to quality standards. Adept at building rapport with diverse clientele and resolving complex issues in a timely and efficient manner. Skilled in implementing and maintaining quality control processes, conducting thorough audits, and driving continuous improvement initiatives. Seeking to leverage my expertise in customer service and quality assurance to contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Picker
Walmart (Distribution Centre)
01.2022 - Current
- Read and interpret order sheets, invoices, or electronic picking systems to identify the items, quantities, and locations required for each order
- Follow all safety protocols and guidelines to ensure a safe work environment
- Adhere to company policies and procedures, including compliance with relevant regulations and standards
- Identify opportunities for process improvements, such as optimizing picking routes, increasing efficiency, or reducing errors, and communicate suggestions to the management team
- Retrieve items from their designated locations in the warehouse using manual picking or equipment such as pallet jacks or order pickers.
Cashier/Customer Service
Liquor Plex
01.2020 - 12.2021
- Provide friendly and positive customer service to visitors
- Perform accurate and timely cashier functions, including scanning, entering sales transactions and handling cash
- Perform required ID checks
- Restock shelves and organize cooler
- Assisting customer in alcohol selection
- Follow store opening and closing procedures as assigned.
Technology Sales Associate
Staples
10.2017 - 12.2019
- Help customers achieve their working goals by sharing knowledge, experiences, and enthusiasm on the latest tech products
- Maintain company merchandising standards, including current pricing, planograms, promotional planners
- Stay updated through various internal communication channels and devices.
Education
Bachelor's in Environmental Science -
N.V.P.A.S.
Post Graduate Diploma in Business Administration -
Lakeland College
Lloydminster, AB12.2019
Skills
- Quality Assurance (1 year)
- Quality Control
- Retail Sales (2 years)
- Optimized Allocation
- Process Improvement (1 year)
- Microsoft Office (6 years)
- Store Management Experience
- Team management (1 year)
- Organizational skills (6 years)
- Cycle Count (1 year)
- Databases
- Oracle (1 year)
Certification
- Common Safety Orientation
- Confined Space Certification
- H2S Alive
- Gas Detection
- Fire WatchFall Protection
- CSTS
Highest Education
Bachelor's Degree
Personal Information
Total Experience: 6
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Order Picker
Walmart (Distribution Centre)
01.2022 - Current
Cashier/Customer Service
Liquor Plex
01.2020 - 12.2021
Technology Sales Associate
Staples
10.2017 - 12.2019
Bachelor's in Environmental Science -
N.V.P.A.S.
Post Graduate Diploma in Business Administration -
Lakeland College
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