Utkarsh Zoting
Vancouver,British Columbia
Summary
Dynamic leader with a proven track record at Lone Tree Cellars, excelling in relationship building and strategic planning. Spearheaded initiatives that significantly increased sales revenue, leveraging sales expertise and exceptional verbal communication to foster client loyalty and empower high-performing teams. Achieved consistent client satisfaction and team productivity through innovative sales strategies and effective staff management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Lone Tree Cellars
03.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Conducted comprehensive market research to identify new opportunities and trends.
Territory Manager - Market Development
Lone Tree Cellars
01.2020 - 03.2022
- Delivered consistent year-over-year revenue growth by developing a deep understanding of the unique needs of each client within the assigned territory.
- Implemented a robust sales pipeline management system that allowed for better forecasting of revenues and improved resource allocation within the assigned territory.
- Implemented targeted training programs for sales team members, resulting in improved skills and increased productivity.
- Streamlined internal processes for more efficient data tracking, reporting, and decision-making related to territory management activities.
- Established a solid reputation as an industry expert by continuously updating knowledge of products, competitors, markets trends, and regulations impacting the business environment.
- Increased customer retention by building strong relationships and providing exceptional customer service.
- Negotiated contracts effectively with key customers to secure long-term business partnerships while protecting company interests.
Operations Manager
Downtown Ulok Storage
08.2018 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Inside Sales Specialist
Downtown U-Lok Storage Ltd
10.2014 - 08.2018
- Answered customers' questions regarding products, prices, and availability.
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
Education
Diploma in Commerce And Business Administration - Commerce And Business Administration
Douglas College
New Westminster, BC06-2018
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Sales expertise
- Client Relationship Management
- Strategic Planning
- Empowers high-performing sales teams
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Limited Working
Spanish
Elementary
Certification
WSET 2 - Wines Around The World
Pass with Distinction
Timeline
Sales Manager
Lone Tree Cellars
03.2022 - Current
Territory Manager - Market Development
Lone Tree Cellars
01.2020 - 03.2022
Operations Manager
Downtown Ulok Storage
08.2018 - 12.2019
Inside Sales Specialist
Downtown U-Lok Storage Ltd
10.2014 - 08.2018
WSET 2 - Wines Around The World
Pass with Distinction
Diploma in Commerce And Business Administration - Commerce And Business Administration
Douglas College
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