Utkarsh Srivastava
Dartmouth
Summary
Dynamic educator and customer service professional with a proven track record at HRCE and Blue Ocean Contact Center. Expert in classroom management and complaint resolution, leveraging technology to enhance engagement and streamline processes. Recognized for fostering positive environments and improving satisfaction through effective communication and decision-making skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Classroom Teacher
HRCE
09.2024 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Utilized diverse teaching strategies to accommodate different learning styles.
- Assessed student progress through evaluations and provided constructive feedback.
- Collaborated with staff to create a positive classroom environment.
- Integrated technology into lessons to enhance student engagement and understanding.
- Managed classroom behavior effectively, fostering a respectful learning atmosphere.
Tier 2 Customer Service Representative
Blue Ocean Contact Center
01.2023 - Current
- Resolved escalated customer inquiries, ensuring satisfaction and retention.
- Trained junior representatives on system navigation and effective communication techniques.
- Streamlined support processes, enhancing response time for customer issues.
- Collaborated with cross-functional teams to improve service delivery standards.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
Education
Bachelors of Technology - Engineering
ICFAI University
IndiaBachelors of Education - Education
Mumbai University
IndiaMaster of Arts - Education
Mount Saint Vincent University
Halifax, Nova Scotia04-2024
Skills
- Classroom management
- Parent-teacher communication
- Technology integration
- Data entry proficiency
- Complaint management
- Customer service
- Verbal and written communication
- Decision-making
- Data entry
- Service support
- Microsoft outlook
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Teaching Certification
Timeline
Classroom Teacher
HRCE
09.2024 - Current
Tier 2 Customer Service Representative
Blue Ocean Contact Center
01.2023 - Current
Bachelors of Technology - Engineering
ICFAI University
Bachelors of Education - Education
Mumbai University
Master of Arts - Education
Mount Saint Vincent University