Utkarsh Somvanshi
Brampton
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Machine Setup Technician
UltraFit Manufacturing
02.2023 - Current
- Collaborated with engineering teams to implement new ideas, improving overall workflow efficiency.
- Performed root cause analysis on recurring issues which led to lasting solutions and increased equipment reliability.
- Leveraged strong communication skills to effectively coordinate with other departments regarding scheduling and maintenance needs.
- Reduced downtime with swift identification and resolution of technical issues in machinery setup.
Technical Support Engineer
HBSS Pvt. Ltd
08.2019 - 11.2023
- Handling support tickets with software, evaluating them, determining the root cause, and collaborating with the development team to ensure 100% problem solution
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Crew Member
McDonald's
01.2023 - 03.2023
Field Marketing Representative
Canadian Tire
11.2022 - 12.2022
Education
Post-Graduate Certificate - Software Engineering
Georgian College of Applied Arts And Technology
Barrie, None08-2023
Skills
- System troubleshooting
- Customer support
- Root-cause analysis
- Support system management
- Teamwork and collaboration
- Project management
Languages
English
Full Professional
Timeline
Machine Setup Technician
UltraFit Manufacturing
02.2023 - Current
Crew Member
McDonald's
01.2023 - 03.2023
Field Marketing Representative
Canadian Tire
11.2022 - 12.2022
Technical Support Engineer
HBSS Pvt. Ltd
08.2019 - 11.2023
Post-Graduate Certificate - Software Engineering
Georgian College of Applied Arts And Technology
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