Utkarsh Gupta
Toronto
Summary
Experienced Salesforce Solutions Consultant with 7 years of experience helping companies and connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Salesforce Solutions Consultant
Marketing Automation Canada
Toronto, CA
10.2023 - Current
- Collaborated with clients to understand business processes and requirements, providing feasibility analysis.
- Designed scalable Salesforce solutions, including data models and third-party integrations.
- Developed custom solutions using Apex, Visualforce, and Lightning Components.
- Conducted thorough testing and ensured alignment with client needs.
- Communicated technical solutions in simple terms and managed client interactions for feedback and iterative improvements.
- Managed solution deployment and provided post-deployment support, troubleshooting issues as needed.
- Used version control tools like Github as repository.
Technical Lead
Ernst & Young
Mumbai, India
12.2022 - 08.2023
- Joined the global team as a technical lead. Analyzed user stories and tickets to identify technical requirements and provided input to the development team
- Developed assigned tickets using LWC, Apex and Visual Flows; optimized for performance and reduced page load time by 50% resulting in a 70% increase in user engagement
- Analyzed user stories and tickets to identify technical requirements and provided
input to the development team. - Demonstrated Proof of Concepts (PoC) for complex requirements while gaining a
deep understanding of the business which included integrating multiple third party
systems to SF ecosystem using REST API and Platform Events to fetch and display
data.
Analyst
Deloitte USI
Mumbai, India
11.2020 - 09.2022
- Winner of Deloitte's prestigious Spot Award in 2022
- Lead the migration project from Aura to LWC, collaborating with a team of 4 developers and cutting application load time by 60%
- Configured and customized the experience cloud for access to third-party users
- Transformed an existing system into a Financial Services cloud-based platform, leveraging Salesforce standard functionality to streamline processes, automate workflows and improve accuracy; reduced admin costs by 22% and increased efficiency by 35%.
- Deployment using Jenkis & ANT.
Jr Developer
Cognizant Technology Solutions
Mumbai, India
01.2018 - 11.2020
- Located at client side to provide support and enhancement solutions
- Collaborated with stakeholders to collect user requirements and part of the core team in designing the application flow
- Built reports and dashboard for region specific users
- Configured booking process for hospitality industry client using visual flows and approval process
- Engineered a Customization module that enabled personalized updates and configurations based on each customer's specific requirements
- Implemented territory based portals for European regions
Education
Bachelor of Technology - Computer Science
SRM Institute Of Science & Technology
05.2017
Skills
- Flows
- LWC
- Apex
- CRMA (reports and dashboards)
- Integration
- DevOps
Certification
- Salesforce Certified Platform Developer II
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
Languages
English
Native or Bilingual
Timeline
Sr. Salesforce Solutions Consultant
Marketing Automation Canada
10.2023 - Current
Technical Lead
Ernst & Young
12.2022 - 08.2023
Analyst
Deloitte USI
11.2020 - 09.2022
Jr Developer
Cognizant Technology Solutions
01.2018 - 11.2020
Bachelor of Technology - Computer Science
SRM Institute Of Science & Technology