Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Utkarsh Gupta

Toronto

Summary

Experienced Salesforce Solutions Consultant with 7 years of experience helping companies and connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Salesforce Solutions Consultant

Marketing Automation Canada
10.2023 - Current
  • Collaborated with clients to understand business processes and requirements, providing feasibility analysis.
  • Designed scalable Salesforce solutions, including data models and third-party integrations.
  • Developed custom solutions using Apex, Visualforce, and Lightning Components.
  • Conducted thorough testing and ensured alignment with client needs.
  • Communicated technical solutions in simple terms and managed client interactions for feedback and iterative improvements.
  • Managed solution deployment and provided post-deployment support, troubleshooting issues as needed.
  • Used version control tools like Github as repository.

Technical Lead

Ernst & Young
12.2022 - 08.2023
  • Joined the global team as a technical lead. Analyzed user stories and tickets to identify technical requirements and provided input to the development team
  • Developed assigned tickets using LWC, Apex and Visual Flows; optimized for performance and reduced page load time by 50% resulting in a 70% increase in user engagement
  • Analyzed user stories and tickets to identify technical requirements and provided
    input to the development team.
  • Demonstrated Proof of Concepts (PoC) for complex requirements while gaining a
    deep understanding of the business which included integrating multiple third party
    systems to SF ecosystem using REST API and Platform Events to fetch and display
    data.

Analyst

Deloitte USI
11.2020 - 09.2022
  • Winner of Deloitte's prestigious Spot Award in 2022
  • Lead the migration project from Aura to LWC, collaborating with a team of 4 developers and cutting application load time by 60%
  • Configured and customized the experience cloud for access to third-party users
  • Transformed an existing system into a Financial Services cloud-based platform, leveraging Salesforce standard functionality to streamline processes, automate workflows and improve accuracy; reduced admin costs by 22% and increased efficiency by 35%.
  • Deployment using Jenkis & ANT.

Jr Developer

Cognizant Technology Solutions
01.2018 - 11.2020


  • Located at client side to provide support and enhancement solutions
  • Collaborated with stakeholders to collect user requirements and part of the core team in designing the application flow
  • Built reports and dashboard for region specific users
  • Configured booking process for hospitality industry client using visual flows and approval process
  • Engineered a Customization module that enabled personalized updates and configurations based on each customer's specific requirements
  • Implemented territory based portals for European regions

Education

Bachelor of Technology - Computer Science

SRM Institute Of Science & Technology
05.2017

Skills

  • Flows

  • LWC

  • Apex

  • CRMA (reports and dashboards)

  • Integration

  • DevOps

Certification

  • Salesforce Certified Platform Developer II
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Administrator

Languages

English
Native or Bilingual

Timeline

Sr. Salesforce Solutions Consultant

Marketing Automation Canada
10.2023 - Current

Technical Lead

Ernst & Young
12.2022 - 08.2023

Analyst

Deloitte USI
11.2020 - 09.2022

Jr Developer

Cognizant Technology Solutions
01.2018 - 11.2020

Bachelor of Technology - Computer Science

SRM Institute Of Science & Technology

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