Handling phone calls, enquiries and guest request appropriately
Handling guest complaints
Manage day to day operations of the department
Working in a professional environment
Front Office Associate
Country Inn & Suites By Radisson
Handling guest complaints
Handling cashiering
Manage day to day operations of the department
Welcoming guests by greeting them, in person or on the telephone; answering or directing inquiries
Teleperformance (Instacart – US Process)
Chef
Standard Sweets and Restaurent
03.2015 - 04.2016
Have experience with tandoor items
Trained kitchen staff to perform various preparation tasks under pressure.
Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Collaborated with staff members to create meals for large banquets.
Education
Bachelor’s Degree in Hospitality Management and Catering Technology -
Chitkara University
12th CBSE -
01.2010
10th CBSE -
01.2008
Skills
Sales Support
File Management
Report Generation
Document Management
Job Profile
Teleperformance (Instacart – US Process), 08/20/20, 01/16/22
Country Inn & Suites By Radisson, 06/28/19, 03/16/20
James Hotel, Chandigarh, 10/22/17, 05/31/19
Languages
English
Hindi
Punjabi
Roles And Responsibilities
James Hotel, Chandigarh, Handling phone calls, enquiries and guest requests appropriately Handling guest complaints., Handling cashiering., Manage the day-to-day operations of the department. Welcoming guests by greeting them, in person or on the telephone; answering or directing inquiries Do night audits and make reports for the morning meeting.
Country Inn & Suites By Radisson, Handling phone calls, enquiries and guest requests appropriately; Handling guest complaints; Handling cashiering Manage the day-to-day operations of the department.
Training
Trained at Stay-Bridge Suites, Mississauga, Ontario, Canada (2014).
Trained at James Hotel, Chandigarh, India (2017).
Trained in Front desk, Housekeeping, Food and Service at Stay-Bridge Suites, Canada.
Specialization in Front Desk at James Hotel, Chandigarh, India.
I got well trained in Front desk for about 7 months.
Timeline
Chef
Standard Sweets and Restaurent
03.2015 - 04.2016
Sr. Front Office Associate
James Hotel
Front Office Associate
Country Inn & Suites By Radisson
Teleperformance (Instacart – US Process)
Bachelor’s Degree in Hospitality Management and Catering Technology -