Uthra Viswanathan
Surrey,BC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience.
Overview
5
5
years of professional experience
Work History
Lululemon Educator
Tsawwassen
Tsawwassen, Canada
10.2020 - 03.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and educate guests on our product.
- Handled delegated tasks.
- Helped guests by answering questions and locating merchandise.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
- Initiated a friendly conversation with guests to determine the level of assistance required.
- Assisted guests by asking open-ended questions to understand their needs and suggest suitable merchandise.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Sales Associate
Old Navy
Tsawwassen, Canada
05.2019 - 07.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Met merchandise processing standards, and maintained an organized and accessible work area.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
Barista
Cravings Coffee
Delta, BC
07.2018 - 11.2018
- Operated the cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Greeted guests with a pleasant smile and superior customer service.
- Maintained a calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Managed the morning rush of customers daily with efficient, levelheaded customer service.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting, and monitoring waste.
Food Service Worker
Cafe Madras
Surrey, BC
01.2017 - 05.2018
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks, and anticipating condiments, napkins, and other needs.
- Received food orders from individuals, and explained offerings.
- Monitored inventory, and promptly reported food items requiring reorder.
- Carried pans, kettles, and trays of food to and from workstations, the stove, and the refrigerator.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Operated the cash register to process cash, checks, and credit card transactions.
- Performed opening and closing duties as assigned by management.
Education
Medicine
St.Martinus Faculty of Medicine
Willemstad, Cuaraco06-2024
High School Diploma -
Sands Secondary
Delta, BC06.2018
Skills
- Planning
- Active listening
- Customer service
- Team building
- Training and Development
- Organizational skills
- Reliable and trustworthy
- Friendly, positive attitude
- People skills
- Teamwork and collaboration
- Backroom organization
- Visual display arrangement
Timeline
Lululemon Educator
Tsawwassen
10.2020 - 03.2022
Sales Associate
Old Navy
05.2019 - 07.2019
Barista
Cravings Coffee
07.2018 - 11.2018
Food Service Worker
Cafe Madras
01.2017 - 05.2018
Medicine
St.Martinus Faculty of Medicine
High School Diploma -
Sands Secondary
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