Soumiya Uthayasooriyan
Scabrough,Ontario
Summary
Poised TransCare Community Support Services with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
TransCare Community Support Services
Psw Group Reference: Sharuga: (647)-926-1875
04.2021 - 08.2023
- Coordinated and implemented numerous meetings, forums and community events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Input data and completed placement paperwork.
- Completed client reporting requirements consistent with corporate and regulatory standards.
- Generated documents and presentations using large repertoire of software programs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Student Campus Union Scarborough
University Of Toronto, St. George Campus
09.2020 - 04.2021
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
Education
Bachelor of Science - Psychology And Health Sciences
University of Toronto Scarborough
1265 Military Trail, Scarborough, ON M1C 1A407.2024
Skills
- Patient Care
- Medical Charting
- Meal Assistance
- Patient and Family Interaction
- Scheduling Medical Appointments
- Schedule Management
- Mental Health Support
- Customer Needs Assessments
- Office Support
- Supportive Care
- Patient Registration
- Client Requirements
- Correspondence and Reports
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Certification
- First Aid/CPR Certified
- SHSM Business Certificate
Timeline
TransCare Community Support Services
Psw Group Reference: Sharuga: (647)-926-1875
04.2021 - 08.2023
Student Campus Union Scarborough
University Of Toronto, St. George Campus
09.2020 - 04.2021
Bachelor of Science - Psychology And Health Sciences
University of Toronto Scarborough
- First Aid/CPR Certified
- SHSM Business Certificate
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