Operations and Logistics Manager with 10+ years’ experience in courier management, dispatch coordination, and staff supervision. Committed to upholding the highest standards of customer service and safe food handling practices.
Overview
6
6
years of professional experience
Work History
Operations Manager
All Stars Wings
09.2023 - 06.2024
Analyzed budgets to minimize expenses without sacrificing profits.
Developed and implemented strategies to keep employees motivated and dedicated.
Directed cross-functional teams of 20+ staff, ensuring smooth operations and achieving KPIs.
Identified problems and came up with effective solutions quickly.
Conducted interviews with prospective candidates.
Monitored changing market conditions and adjusted strategies accordingly.
Owner, Operator and Floor Manager
Kings Corner
09.2020 - 08.2023
Ensured that all employees are adequately trained and fully qualified to perform job duties.
Managed customer complaints using effective mediation skills.
Managed daily operations and POS functions.
Monitored budgets, inventory and assets and administered pay slips to staffs.
Increased sales by 15%
Delivery driver
Apex Health
04.2018 - 09.2020
Coordinated multi-stop routes for timely delivery, achieving a 98% on-time rate.
Maintained deep knowledge of delivery protocols and observes traffic rules.
Improved delivery route efficiency by 20%.
Education
Business Administration
Seneca
Toronto, ON
01.2020
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Woburn C.I.
Toronto, ON
01.2000
Skills
POS System
Problem-solving
Fleet Coordination
Customer Service
Budget Management
Team leadership
Operations management
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Interests
Participating in cooking contests and challenges to showcase culinary skills and creativity
Learning new cooking techniques and expanding my culinary skills
Youth mentor, providing guidance and support to empower the next generation of leaders
Getting involved in local advocacy groups to promote positive change in the community