ALVENA BACCHUS
Scarborough,ON
Overview
23
23
years of professional experience
Work History
Home Support Worker
NURSE NEXT DOOR
Toronto
- Current
- Maintained accurate records of client visits, treatments provided and progress notes
- Administered medications as prescribed by physician or other healthcare provider
- Planned and cooked meals according to the nutritional needs of each client
- Responded promptly to emergency situations involving safety risks or medical emergencies
- Improved patient outlook and daily living through compassionate care
- Tracked and reported clients' progress based on observations and conversations
- Supervised medication administration, personal hygiene and other activities of daily living
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Followed care plan and directions to administer medications
- Maintained clean and well-organized environment for client happiness and safety
- Helped clients stay happy and healthy by providing mental and emotional support
- Built strong and trusting rapport with clients and loved ones.
Home Care Assistant
ALTHEA KITE
- Current
- Bathing dressing and personal care assistance
- Light housekeeping and running errands
- Companionship and emotional support
- Managed medications by administering prescribed treatments and documenting responses
- Performed housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms
- Communicated regularly with family members regarding the progress of the client's condition
- Organized recreational activities to stimulate physical abilities and social interaction among clients
- Observed changes in behavior or physical condition of patient, client and reported any changes immediately to supervisor, nurse manager
- Attended regular staff meetings providing input into policy development and implementation.
Home Support Worker
Home instead
Toronto
10.2022 - Current
- Performed housekeeping duties, including laundry, vacuuming and dusting
- Assisted individuals with mobility issues in transferring from bed to wheelchair and vice versa
- Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing and grooming
- Provided transportation assistance for medical appointments and social engagements
- Assessed clients' physical condition and reported changes to supervisor or case manager
- Assisted with personal hygiene tasks such as toileting, showering and bathing, shaving and oral hygiene
- Observed behavior changes in clients and reported any significant information to supervisor or case manager
- Conducted regular safety checks of the home environment for hazards like slippery floors or broken furniture
- Collaborated with multidisciplinary teams to coordinate care plans for individual clients
- Educated families on proper care techniques for their loved ones
- Listened attentively to clients' concerns about their health status or quality of life issues
- Monitored vital signs such as heart rate, blood pressure and temperature when necessary
- Provided emotional support through active listening, empathy and compassion
- Engaged in leisure activities with clients such as reading books together or playing board games
- Organized recreational activities for clients in their homes or other community settings.
Patient Care Assistant
Georgetown public hospital
Georgetown
04.2022 - Current
- Provide personal care to patients (personal hygiene, dressing, etc.)
- Help with a variety of household tasks (meal assistance, light clean up duties, etc.)
- Companionship and emotional support
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Maintained updated knowledge through continuing education and advanced training
- Completed day-to-day duties accurately and efficiently
- Provided emotional support to clients while encouraging independence
- Maintained a clean and safe environment for the client by performing light housekeeping duties
- Respected privacy of all patients at all times while providing quality care services
- Facilitated communication between patient's family members regarding any changes in patient's condition
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility
- Performed errands such as grocery shopping or picking up prescriptions for the client
- Accompanied clients to medical appointments and monitored vital signs.
Patient Care Assistant
Georgetown public hospital
Georgetown
06.2020 - Current
- Assisted physicians with examinations and procedures as needed
- Performed range-of-motion exercises with immobile patients to prevent muscle atrophy
- Reported any changes in patient condition to the supervising nurse immediately
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care
- Maintained accurate records of patient care services provided
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste
- Provided emotional support for distressed patients and families during difficult times
- Assisted with admission and discharge processes including completion of necessary paperwork
- Assisted with ambulation and positioning of patients according to their plan of care
- Collected specimens for laboratory tests upon request of medical staff
- Responded quickly and appropriately to emergency situations
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
Owner / Manager
HEARTS BEATZ TIKI BAR
Georgetown
02.2010 - Current
- Taking customer orders
- Up sell and cross-sell products and services
- Accounting and order stocks
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary
- Assisted with planning special events such as wine tastings or cocktail parties
- Negotiated purchase agreements with vendors to obtain best pricing on supplies
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks
- Developed drink recipes and menus to meet customer preferences while optimizing profitability
- Implemented strategies designed to increase revenue through upselling techniques
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing
- Maintained accurate records of liquor inventory and purchases for budgeting purposes
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives
- Prepared detailed reports on daily sales figures to track trends in customer preferences
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Call Centre/Customer Service Rep.
GIZMO & GADGETS
11.2007 - Current
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities
- Assisted in developing menus featuring seasonal ingredients from local suppliers
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes
- Resolved customer complaints regarding quality of food or beverage service in a timely manner
- Coordinated with chefs on food pairings for cocktails or beer selections
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines
- Monitored patron alcohol consumption to encourage safety
- Increased profits by overseeing inventory and strategically increasing menu prices
- Developed and implemented bartender training programs, policies and procedures
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Waitress
PALM COURT RESTURANT
07.2005 - Current
- Taking customer orders
- Up sell and cross-sell products and services
- Performed basic math calculations when computing bills for customers' meals
- Replenished beverages when necessary
- Maintained a clean work station by restocking supplies, wiping down counters
- Organized take-out orders efficiently according to customer requests
- Served alcoholic beverages responsibly in accordance with state laws
- Assisted other wait staff members in times of heavy customer traffic
- Bussed tables as needed during peak hours
- Answered questions about menu items, ingredients, and pricing
- Took orders for food and drinks and delivered them to guests
- Assisted in seating guests at tables or booths
- Developed positive relationships with regular customers through friendly conversation
- Checked back with customers throughout meal service to ensure satisfaction
- Communicated daily specials to customers
- Provided excellent customer service by addressing any complaints or concerns promptly
- Prepared checks accurately and processed payments promptly
- Greeted customers and provided menus
- Provided accurate change for cash transactions using a cash register system
- Demonstrated knowledge of wine selection, pairings, vintages.
Customer Service Representative
Qualfon/Uber
Georgetown
06.2002 - Current
- Implemented innovative methods for streamlining the customer service process
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Developed positive relationships with customers through friendly interactions
- Maintained a high level of professionalism when dealing with difficult customers
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Gathered customer feedback through surveys and used the data to improve customer service
- Conducted regular follow-up calls with customers after resolving their issues
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Developed strong customer relationships to encourage repeat business
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Used approved scripts to de-escalate angry customers during telephone interactions
- Strengthened customer retention by offering discount options
- Provided top quality control and eliminated downtime to maximize revenue
- Updated system with order specifics and customer details, preferences, and billing information
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Waitress
Palm Court Restaurant
06.2002 - Current
- Implemented innovative methods for streamlining the customer service process
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Developed positive relationships with customers through friendly interactions
- Maintained a high level of professionalism when dealing with difficult customers
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Gathered customer feedback through surveys and used the data to improve customer service
- Conducted regular follow-up calls with customers after resolving their issues
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Developed strong customer relationships to encourage repeat business
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Used approved scripts to de-escalate angry customers during telephone interactions
- Strengthened customer retention by offering discount options
- Provided top quality control and eliminated downtime to maximize revenue
- Updated system with order specifics and customer details, preferences, and billing information
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Guyana telephone & telegraph company GT&T
Georgetown
01.2002 - Current
- Provided exceptional customer service to ensure customer satisfaction
- Developed positive relationships with customers through friendly interactions
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered inbound calls, chats and emails to facilitate customer service
- Provided top quality control and eliminated downtime to maximize revenue
- Contacted customers about potential service upgrades, new services and account changes
- Supported sales team members to drive growth and development
- Took special orders in person and over telephone, generating additional revenue every month.
Timeline
Home Support Worker
Home instead
10.2022 - Current
Patient Care Assistant
Georgetown public hospital
04.2022 - Current
Patient Care Assistant
Georgetown public hospital
06.2020 - Current
Owner / Manager
HEARTS BEATZ TIKI BAR
02.2010 - Current
Call Centre/Customer Service Rep.
GIZMO & GADGETS
11.2007 - Current
Waitress
PALM COURT RESTURANT
07.2005 - Current
Customer Service Representative
Qualfon/Uber
06.2002 - Current
Waitress
Palm Court Restaurant
06.2002 - Current
Customer Service Representative
Guyana telephone & telegraph company GT&T
01.2002 - Current
Home Support Worker
NURSE NEXT DOOR
- Current
Home Care Assistant
ALTHEA KITE
- Current