USWA MUNIR
Sacramento,CA
Summary
Customer-focused professional with a Bachelor of Science in Fashion Merchandise & Management and a minor in Marketing. Experienced in customer service, retail operations, and online brand management. Skilled in building customer relationships, maintaining organization in fast-paced environments, and enhancing shopping experiences. Dependable and detail-oriented team player with strong communication skills.
Overview
5
5
years of professional experience
Work History
Founder & E-Commerce Manager
Bemisaal
12.2023 - 07.2026
- Founded and managed an online streetwear clothing brand, handling everything from product development to customer orders.
- Developed and executed social media content strategy and marketing campaigns on Instagram, TikTok, and Facebook, driving engagement for new product launches.
- Managed advertising campaigns using Meta Ads and TikTok Ads while staying within budget.
- Designed and maintained the company's Shopify website with organized product collections, detailed descriptions, and high-quality product photos.
- Managed the complete order process, including inventory, packaging, shipping, and post-purchase support.
- Oversaw inventory management and business expense monitoring, ensuring accurate record-keeping for operational efficiency.
- Delivered friendly, responsive customer service by addressing inquiries, resolving concerns, and guiding customers in product selection, enhancing their shopping experience.
- Built strong relationships with customers through clear communication and dependable follow-up, creating a positive shopping experience.
- Balanced multiple responsibilities while meeting deadlines and maintaining attention to detail.
Visual Merchandising Intern
Sparkle Bridal Couture
02.2023 - 05.2023
- Created attractive merchandise displays that encouraged customer engagement and reflected the store's brand.
- Collaborated with team members to prepare engaging displays for appointments and special events, ensuring a cohesive brand presentation.
- Styled bridal gowns on mannequins to enhance visual appeal and showcase fitting techniques.
- Conducted research on fashion trends and customer preferences to inform visual merchandising strategies.
- Photographed merchandise and displays for social media and marketing materials.
- Edited photos and videos using Canva, Lightroom, VSCO, Picsart, and Facetune.
- Kept the showroom clean, organized, and presentation-ready throughout the day.
E-Commerce Business Owner
UM Website & Etsy Marketplace
10.2021 - 02.2023
- Designed and sold handmade products through Etsy and an online store.
- Provided customer support for inquiries, custom orders, and product recommendations, ensuring high-quality service and satisfaction.
- Developed marketing content for social media, enhancing brand visibility and fostering customer engagement.
- Oversaw inventory, pricing, finances, and daily operations to maintain business efficiency and profitability.
- Packaged and shipped customer orders accurately and on time.
PAVE Tutor
California State University, Sacramento
Sacramento, CA
09.2021 - 12.2021
- Tutored K–12 students, fostering confidence in their academic skills through personalized support.
- Built positive relationships with students through patience, encouragement, and clear communication.
- Collaborated with university staff and school partners to enhance effectiveness of tutoring programs.
- Managed schedules and organized records while balancing multiple tutoring responsibilities.
Education
Bachelor of Science - Fashion Merchandise & Management, Minor in Marketing
California State University
SacramentoSkills
- Customer Service
- Customer satisfaction
- Strategic thinking
- Team leadership
- Time Management
- Communication
- Sales Support
- Inventory Management
- Attention to Detail
- Problem Solving
- Organization
- Teamwork
- Active Listening
- Relationship Building
- E-Commerce Strategy
- Shopify
- Online Sales Management
- Digital Marketing
- Meta Ads
- Google Ads
- TikTok Ads
- Entrepreneurial and innovative
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook
- Adobe Acrobat
- Graphic Design Tools
- Team leadership
AWARDS
Dean's Honor List (8 Semesters), California State University, Sacramento, Tarte "Shape Your Future Award" Recipient – Women-Owned Small Business Competition
Tarte "Shape Your Future Award" Recipient – Women-Owned Small Business Competition
Won an Award for Women Owned Business from Tarte.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Founder & E-Commerce Manager
Bemisaal
12.2023 - 07.2026
Visual Merchandising Intern
Sparkle Bridal Couture
02.2023 - 05.2023
E-Commerce Business Owner
UM Website & Etsy Marketplace
10.2021 - 02.2023
PAVE Tutor
California State University, Sacramento
09.2021 - 12.2021
Bachelor of Science - Fashion Merchandise & Management, Minor in Marketing
California State University