USTAT KAUR
victoria,BC
Summary
Dynamic professional with a proven track record in crisis management and mental health assistance, honed at Victoria Native Friendship Centre. Excelled in delivering human rights workshops at VIHRC, enhancing community engagement. Spearheaded corporate relations for YWIB UVic, establishing over 25 business partnerships. Skilled in documentation and empathetic support, I drive positive outcomes and foster professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Overnight Support Worker
Victoria Native Friendship Centre
Victoria, BC
02.2024 - Current
- Supervised and supported youth during overnight shifts, ensuring safety and well-being.
- Responded to crises, maintained a secure environment, and enforced facility rules.
- Documented incidents, communicated with supervisors, and coordinated with staff and agencies.
- Assisted with daily routines, and facilitated youth transition to independence through teamwork and professional development.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Assisted homeless clients with procuring mental health support and other various community resources.
Workshop Facilitator on Human Rights Advocacy
VIHRC
Victoria, British Columbia
09.2024 - 12.2024
- Collaborated with a mentor to develop and deliver a comprehensive workshop on human rights advocacy, targeting effective advocacy principles and practices within community settings.
- Conducted thorough research on relevant topics, designed educational materials, and co-facilitated the workshop for approximately 40 students.
- Led presentations, guided interactive discussions, and engaged participants, honing public speaking, facilitation, and community engagement skills.
- Gained practical experience in workshop design and delivery, supported by mentorship, feedback, and guidance to foster professional growth.
- Managed logistics associated with workshop preparation such as scheduling, reserving space, and ordering supplies.
- Researched current trends in the field to stay up-to-date on best practices related to facilitating workshops.
Guest Services Representative
Mayfair Mall
Victoria, British Columbia
07.2023 - 09.2024
- Provided information, addressed grievances, and guided clients professionally.
- Accurately audited cash drawers and maintained adherence to cash-handling protocols.
- Managed incoming calls, answered customer questions, and explained policies.
- Resolved customer complaints empathetically, and supported efficient operations through administrative tasks.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Updated the front desk's concierge book to maintain the most relevant visitor information..
Student Academic Advising Ambassador
University of Victoria
10.2023 - 01.2024
- Created engaging social media and web content to convey academic advising tips in accessible language
- Featured in promotional content for the Academic Advising Centre
- Researched peer advising programs to enhance student experience and support
President of Corporate Relations
Young Women in Business (YWIB) UVic
09.2022 - 09.2023
- Led efforts to streamline weekly meeting schedules, improving communication and collaboration among members
- Organized events on cryptocurrency, networking, and investment to enhance members' business skills
- Established partnerships with 25+ business owners, showcasing their products at YWIB fairs and supporting our mission to empower women entrepreneurs
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, BCSkills
- Mental health assistance
- Spreadsheet development
- Daily living support
- Empathy and patience
- Documentation and reporting
- Emotional support
- Professional boundaries
- Transcription and dictation
- Housekeeping and laundry
- Conflict resolution
- Health and safety awareness
- Critical thinking
- Crisis intervention
- Crisis management
Certification
- Emergency First Aid and CPR/ AED level C
- Naloxone training
- ASIST
References
References available upon request.
Timeline
Workshop Facilitator on Human Rights Advocacy
VIHRC
09.2024 - 12.2024
Overnight Support Worker
Victoria Native Friendship Centre
02.2024 - Current
Student Academic Advising Ambassador
University of Victoria
10.2023 - 01.2024
Guest Services Representative
Mayfair Mall
07.2023 - 09.2024
President of Corporate Relations
Young Women in Business (YWIB) UVic
09.2022 - 09.2023
Bachelor of Arts - Psychology
University of Victoria
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