Usrat Tayeba Tori
Peterborough,Canada
Summary
Computer Science student with foundational programming and problem-solving expertise. Successful track record in surpassing customer service targets across multiple roles. Contributed effectively in various volunteer capacities within IT departments. Acquired practical skills and familiarity with IT environments through volunteer experiences. Blend technical knowledge with customer-focused achievements for a well-rounded skill set.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Worker
Compass Canada
Peterborough
11.2023 - Current
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Collaborated with team to deliver timely service of items.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Monitored temperatures of prepared food and cold-storage areas.
- Utilized point-of-sale systems for taking orders from customers.
WalkHome Volunteer
Trent University
Peterborough
09.2023 - Current
- Attended community events and meetings to promote organizational goals
- Learned tasks quickly to improve performance
Sales Assistant
Agora
Dhaka
01.2021 - 12.2022
- Exceeded monthly sales targets by 20% through proactive customer engagement
- Built strong customer relationships leading to a 30% increase in repeat business
- Conducted effective product demonstrations, boosting upselling by 25%
- Implemented inventory control measures, reducing discrepancies by 15%
- Collaborated with the sales team, contributing to a more cohesive and productive work environment
Education
Bachelor of Science (B.S.) - Computer Science
Trent University
Peterborough, Ontario04.2027
Skills
- Product Assembly
- Systems Analysis
- Technical Troubleshooting
- Safety Management
- Network Diagnostics
- Service Support
- Customer Service
- Paperwork Processing
- Student Relations
- Academic Tutoring
- PC expert
- Mobile application development
- Coding
- System analysis
- User interface design
Extracurricular Activities
Notetaker, COIS 2240H
Certification
- FOOD SAFETY CERTIFICATION
Timeline
Food Service Worker
Compass Canada
11.2023 - Current
WalkHome Volunteer
Trent University
09.2023 - Current
Sales Assistant
Agora
01.2021 - 12.2022
Bachelor of Science (B.S.) - Computer Science
Trent University
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