Usmeen Kaur
Brampton
Summary
Sales professional with extensive experience in customer interaction and relationship building within call center environment. Known for consistently achieving sales goals and contributing to team success. Highly valued for adaptability and commitment to delivering excellent results through effective communication and negotiation skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
Inkeros
09.2023 - Current
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Team Leader
Rogers Communications
05.2022 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Concierge Supervisor
Garda World Security
06.2021 - 04.2022
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
Education
2-year Diploma - Computer And Information Systems
Lambton College of Applied Arts And Technology
Mississauga, ON12-2022
Skills
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Team leadership
- Adaptability and flexibility
- Interpersonal skills
Certification
- Microsoft Certified, Microsoft (MS)
- Certified ScrumMaster (CSM)
- Business Management (Nottingham University,UK)
Timeline
Call Center Sales Representative
Inkeros
09.2023 - Current
Team Leader
Rogers Communications
05.2022 - 08.2023
Concierge Supervisor
Garda World Security
06.2021 - 04.2022
- Microsoft Certified, Microsoft (MS)
- Certified ScrumMaster (CSM)
- Business Management (Nottingham University,UK)
2-year Diploma - Computer And Information Systems
Lambton College of Applied Arts And Technology
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