Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Usman Oduola

Winnipeg,MB

Summary

Dedicated and adaptable professional with proven experience in customer service, retail, banking, and warehouse operations. Skilled in conflict resolution, technical support, inventory management, and teamwork. Recognized for exceeding customer expectations, optimizing efficiency, and delivering excellence in fast-paced environments. Currently pursuing a Bachelor’s in accounting

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Sunderland
07.2024 - 12.2024
  • Assisted customers with inquiries, returns, and product information in-store and over the phone.
  • Processed transactions accurately and promoted loyalty programs to increase customer engagement.
  • Resolved complaints effectively, contributing to high satisfaction and repeat business.
  • Collaborated with team members to maintain efficient daily operations.

Warehouse Associate

Superstore
12.2023 - 12.2024
  • Managed inventory, stocked shelves, and assisted in shipment processing.
  • Ensured accurate labeling and packaging of goods in a fast-paced environment.
  • Met daily production goals while maintaining compliance with workplace safety regulations.

Personal Support Worker

Pulford Community Living Services
03.2022 - 10.2024
  • Assist with morning care and perineal care.
  • Assist with brushing, feeding, hair care, and skincare.
  • Assist with medication preparation, oral hygiene, and full attention.
  • Assist with Exercise support

Customer Service Specialist

Apple
03.2023 - 06.2024
  • Delivered exceptional customer support in a high-volume retail environment, assisting with product inquiries, troubleshooting, and technical support.
  • Guided customers through device setup, software updates, and AppleCare services.
  • Processed transactions, exchanges, and repairs while ensuring customer satisfaction.
  • Recognized for strong product knowledge and simplifying complex technology for customers.
  • Contributed to sales growth through upselling Apple services and accessories.

Production Worker

Staffmax
03.2022 - 11.2023
  • Operated production machinery and performed quality control checks to maintain high product standards.
  • Maintained a clean and safe workspace while adhering to safety guidelines.
  • Collaborated with team members to optimize efficiency and meet production targets.

Customer Service Representative

RBC
09.2020 - 12.2020
  • Assisted clients with daily banking needs including deposits, withdrawals, and account inquiries.
  • Delivered personalized solutions to improve client satisfaction and loyalty.
  • Handled cash, transactions, and account services with accuracy and compliance.
  • Provided support for online and mobile banking platforms.

Education

Accounting

University of Manitoba
Winnipeg
06.2027

Diploma - Economics

Polytechnic of Ilorin
Kwara,Ilorin
01.2017

Skills

  • Customer relationship management
  • Technical troubleshooting & product support
  • Conflict resolution & complaint handling
  • Retail sales & upselling techniques
  • Inventory management & logistics
  • Quality control & inspection
  • Team collaboration & adaptability
  • Strong communication & active listening

Languages

English
Professional Working

Timeline

Customer Service Associate

Sunderland
07.2024 - 12.2024

Warehouse Associate

Superstore
12.2023 - 12.2024

Customer Service Specialist

Apple
03.2023 - 06.2024

Personal Support Worker

Pulford Community Living Services
03.2022 - 10.2024

Production Worker

Staffmax
03.2022 - 11.2023

Customer Service Representative

RBC
09.2020 - 12.2020

Accounting

University of Manitoba

Diploma - Economics

Polytechnic of Ilorin

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Usman Oduola