Usman Imran
Calgary,AB
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
World Health Club
07.2017 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Host
Boston Pizza
09.2016 - 05.2017
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered pick-up and curbside orders to guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sales Associate
Footlocker
07.2014 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
JD Sports
12.2015 - 09.2016
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Data Analytics
Brain Station
04.2023
Bachelor of Arts - Mathematics
York University
01.2023
Skills
- Excel/ Google Sheets
- Tableau
- MySQL/SQL
- Word, PowerPoint, OneNote
Timeline
Front Desk Receptionist
World Health Club
07.2017 - 08.2020
Host
Boston Pizza
09.2016 - 05.2017
Sales Associate
JD Sports
12.2015 - 09.2016
Sales Associate
Footlocker
07.2014 - 11.2016
Data Analytics
Brain Station
Bachelor of Arts - Mathematics
York University
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