Usman Gwadabe
Winnipeg
Summary
detail oriented employee looking to work part-time as a customer service representative in a fast-paced center, I would love to build key relationships with clients, understand their goals, and provide tailored solutions. I am also interested in using marketing and outreach activities to engage with customers and create positive experiences in order to retain and deepen relationships. Lastly, I would love to participate as a team member, helping to build and integrate myself into a positive work environment
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Experience Superstore - Front End Associate/Front End Courtesy Clerk
Loblaws
Winnipeg, MB
08.2025 - Current
- Retrieved, organized, and sanitized shopping carts to ensure availability
- Assisted customers in locating products throughout the store.
- Supported front end operations by assisting customers and cashiers
- Handled high volume foot traffic during peak hours
Technical Support Agent/Customer service
Gatestone & Co. (Shaw/Rogers)
07.2023 - 02.2025
- Responded to customer inquiries via phone and online chat systems, providing technical assistance for product and service issues.
- Assisted over 30 customers daily, addressing account inquiries and providing technical troubleshooting support.
- Troubleshot and resolved software/hardware issues efficiently, ensuring high customer satisfaction.
- Documented customer interactions and followed up on unresolved issues to ensure closure.
- Collaborated with team members and supervisors to escalate complex technical issues, ensuring swift and effective resolution.
Sales Associate
Wilderness Supply
04.2022 - 07.2022
- Delivered exceptional service to customers, providing product recommendations for outdoor gear and equipment.
- Maintained inventory, restocked shelves, and ensured store presentation met company standards.
- Handled sale transactions accurately and efficiently.
- Supported team efforts to meet sales goals and improve customer experience.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MBSkills
- Software proficiency in ms office applications
- Practices due diligence
- Reliable and strong work ethic
- Ability to work in high pace environments
- Customer service and interpersonal relationships
Languages
English
Timeline
Experience Superstore - Front End Associate/Front End Courtesy Clerk
Loblaws
08.2025 - Current
Technical Support Agent/Customer service
Gatestone & Co. (Shaw/Rogers)
07.2023 - 02.2025
Sales Associate
Wilderness Supply
04.2022 - 07.2022
Bachelor of Arts - Economics
University of Manitoba