USMAN ALI
Sudbury,Ontario
Summary
Customer-oriented Sales Administrator with extensive 3-year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Administrator
VK Trims & doors
10.2023 - 02.2024
- Managed client orders, ensuring satisfaction and timely delivery
- Oversaw workshop operations, maintaining quality and productivity
- Led and coached a team, driving performance improvement
- Documented client interactions and financial transactions
- Utilized cash handling skills for accurate financial transactions
- Prepared reports on key performance indicators for management.
Retail Merchandising Associate
H&M
12.2021 - 07.2023
- Stocked shelves to match planogram images and instructions.
- Picked and packed order items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Stocked designated items on shelves, end caps and displays.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assisted in the planning and execution of promotional events, driving store traffic and revenue growth.
Food Service Supervisor
Qamareddine Catering
01.2018 - 02.2019
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Tracked food production levels, meal counts, and supply costs.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
Retail Store Associate
Forever 21
04.2016 - 11.2017
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged in on-going development of personal selling skills and product knowledge.
- Analyzed customer feedback and identified areas for improvement.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Assistant
Marriott International
05.2015 - 07.2016
- Conducted research to assist with routine tasks and special projects.
- Kept accounts in balance and ran daily reports to verify totals.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Evaluated guest feedback regularly, proposing procedural changes to address common concerns and improve overall satisfaction rates.
Education
Ace academic upgradation -
Cambrian College
04.2024
Associate in Mass Communication - Media Studies
University of Punjab
01.2021
Grade 12th College Diploma - Science
Federal College
01.2014
Skills
- Microsoft office suite
- WHMIS
- MacOS
- Slack
- Revit
- Exceptional communication
- HACCP short training
- Multitasking
- Sales operations
- Decision-Making
- Task Prioritization
- Cash Handling
- Sales Reporting
- Point of sale operation
- Problem-solving abilities
- Social Media Savvy
- Order Processing
- Time Management
Languages
English
Full Professional
Certification
HACCP short Training
Food handeling
WHIMIS
Emergency first and Cpr level 3
Private security investigation Services
Timeline
Sales Administrator
VK Trims & doors
10.2023 - 02.2024
Retail Merchandising Associate
H&M
12.2021 - 07.2023
Food Service Supervisor
Qamareddine Catering
01.2018 - 02.2019
Retail Store Associate
Forever 21
04.2016 - 11.2017
Front Desk Assistant
Marriott International
05.2015 - 07.2016
Ace academic upgradation -
Cambrian College
Associate in Mass Communication - Media Studies
University of Punjab
Grade 12th College Diploma - Science
Federal College
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