Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Languages
Certification
brave in facing up challenge
Timeline
Work Availability
good at any attending roles
Hi, I’m

Usman Adetomi

Fredericton,NB
Usman Adetomi

Summary

Upbeat Customer Service professional with extensive background in call center settings. Well-spoken and friendly with excellent problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using verbal communication to diffuse escalated situations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
years of professional experience
1
Certification
1
Language

Work History

Sterling Insurance Agency

Customer Service Attendant
01.2019 - 01.2023

Job overview

  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Promoted company products and services, resulting in increased sales and revenue.
  • Collaborated with team members to improve overall customer service standards within the company.
  • Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
  • Assisted customers in navigating company website and online services, promoting ease of use and accessibility.

B&L Stores

Junior Production Assistant
01.2015 - 01.2019

Job overview

  • Enhanced production efficiency by streamlining processes and implementing organizational improvements.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Supported on-time project completion by effectively prioritizing tasks and managing workflow.
  • Contributed to cost savings by identifying areas for improvement in resource allocation and usage.

Zeebaf Hotel

Housekeeping Room Attendant
02.2011 - 03.2014

Job overview

  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Oreoluwa Fast Food And Stores

Fast Food Worker& Store Sales Attendant
02.2010 - 09.2011

Job overview

  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.

Education

Kwara State
Kwara State Nigeria

Bachelor of Political Science from Political Science
01.2022

Skills

  • Decision Making
  • Written Communication
  • Customer Focus
  • Process Improvement
  • Attention to Detail
  • Stress Management
  • Data Collection
  • Scheduling
  • Consultative Sales
  • Information Security

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Personal Information

Gender: Male

References

References available upon request

Languages

English
Professional Working

Certification

  • Sales Essentials Certificate
  • Sales Manager Certificate
  • ACE - Adobe Certified Expert, Photoshop

brave in facing up challenge

am face challenges in a different manners a ways to achieve the targeted goals

Timeline

Customer Service Attendant

Sterling Insurance Agency
01.2019 - 01.2023

Junior Production Assistant

B&L Stores
01.2015 - 01.2019

Housekeeping Room Attendant

Zeebaf Hotel
02.2011 - 03.2014

Fast Food Worker& Store Sales Attendant

Oreoluwa Fast Food And Stores
02.2010 - 09.2011

Kwara State

Bachelor of Political Science from Political Science
Availability
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good at any attending roles

based on my experience i will handle any given roles well

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