USMAN ABIMBOLA
Hamilton,ON
Summary
Empathetic personal support worker with a sensitive and compassionate approach to cultivating a trusting, stimulating and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Support Worker
CHARTWELL LONG TERM CARE
12.2021 - 12.2022
- Monitored client vital signs, administered medications and tracked behaviors to keep the healthcare supervisor well-informed.
- Kept 40-60 accurate records for client files and handled related paperwork.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Personal Support Worker
PARKVIEW HOMES – LONG TERM CARE
02.2020 - 12.2022
- Assist up to 20 residents to complete activities of daily living, including hygiene, feeding and toileting, and help them clean and maintain eyeglasses, dentures and hearing aids.
- Perform preventive care, routine wound management, medication administration and specimen collection.
- Provide safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Punctual to all shift and breaks at the appropriate times.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
Customer Service Representative
INTOUCH
02.2019 - 10.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to
- diverse questions
- Engaged in learning and development opportunities to promote continued performance improvement
- Resolved concerns with products or services to help with retention and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information
- updates
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved customer complaints and addressed emergency requests and needs
- Documented and detailed calls and complaints using call center's CRM database
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
- services and creating welcoming, positive experiences.
Banquet Server
THE FORT GARRY HOTEL
07.2017 - 04.2019
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
Bakery Associate
CITY BREAD
06.2016 - 04.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
GED -
Network And Database Administrator
CDI COLLEGE11.2023
Certificate -
Personal Support Worker
MITT12.2019
High School Diploma -
GODS BLESSING COMPREHENSIVE COLLEGE
NIGERIA09.2015
Skills
- Long-term care
- Resident advocacy
- File management
- Palliative care
- Care plan development
- Resident assessment
- Problem-solving
- Communication
Certification
- CPR / First Aid Certification (UPDATED)
- Personal Support Worker (PSW) Certification - (2019)
Timeline
Personal Support Worker
CHARTWELL LONG TERM CARE
12.2021 - 12.2022
Personal Support Worker
PARKVIEW HOMES – LONG TERM CARE
02.2020 - 12.2022
Customer Service Representative
INTOUCH
02.2019 - 10.2019
Banquet Server
THE FORT GARRY HOTEL
07.2017 - 04.2019
Bakery Associate
CITY BREAD
06.2016 - 04.2018
GED -
Network And Database Administrator
Certificate -
Personal Support Worker
High School Diploma -
GODS BLESSING COMPREHENSIVE COLLEGE
- CPR / First Aid Certification (UPDATED)
- Personal Support Worker (PSW) Certification - (2019)
Similar Profiles
JIOYCAREN GUINTOJIOYCAREN GUINTO
Personal Support Worker at CHARTWELL LONG TERM CAREPersonal Support Worker at CHARTWELL LONG TERM CARE
ANIJA MAMANANIJA MAMAN
Personal Support Worker at Gibson Chartwell Long Term CarePersonal Support Worker at Gibson Chartwell Long Term Care
Charity Joy FreireCharity Joy Freire
Psw Student at Downsview Long term carePsw Student at Downsview Long term care