Summary
Overview
Work History
Education
Skills
Languages
Timeline
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UshaRani B

Brampton,ON

Summary

A Customer Service Representative with two years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TJX
08.2016 - 09.2019
  • Manage and resolve 50+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels
  • Train new employees on CRM software to deliver high-quality customer service
  • Achieve average customer service ratings of 87%, 13% higher than the company's average.

Customer Service Representative

Amazon development centre-Hyderabad -Telengana
05.2014 - 03.2015
  • Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
  • Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
  • Achieved a 92%-95% customer satisfaction rating month over month.

Education

Bachelor of Engineering -

Jawaharlal nehru(JNTU) university

Skills

  • Call Center Operations
  • Customer Service
  • Client Relations
  • Attention to detail
  • Communication
  • Customer Relationship Management (CRM)
  • Team work
  • Technical Proficiency

Languages

English
Full Professional

Timeline

Customer Service Representative

TJX
08.2016 - 09.2019

Customer Service Representative

Amazon development centre-Hyderabad -Telengana
05.2014 - 03.2015

Bachelor of Engineering -

Jawaharlal nehru(JNTU) university

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UshaRani B