Overview
Work History
Education
Skills
Work Preference
Languages
Certification
Interests
Timeline
Generic
Usham Dixit

Usham Dixit

KELOWNA,BC

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Resident Support Worker

KELOWNA GOSPEL MISSION
Kelowna, BC
11.2023 - Current
  • FOIPPA Foundation – Privacy and Access Fundamentals (Ministry od citizen’s Services BC)
  • Take Home Naloxone Overdose Training – towards the heart (A Project of provincial harm reduction program)
  • HIFIS Training
  • EpiPen 101 Training Program
  • Trauma Informed Care (TIC) elearning series (Alberta Health Services) professional Experience

MANAGER, assistant-manager

petro-canada
Kelowna, BC
05.2022 - 11.2023
  • Scheduling more than 20 workers every week
  • Maintaining company driven vehicles
  • Maintaining requisitions from companies
  • Sending workers to companies to work
  • Finding new contracts
  • Preparing paystubs information (worker’s hours)
  • Advertising
  • Finding new permanent and causal employees
  • Staff training
  • Goal setting
  • Team leadership
  • Time management
  • Cost monitoring
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

SALES ASSISOTATE

Petro-Canada
01.2021 - 05.2022
  • Organized schedules, workflows, and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Delegated daily tasks to team members to optimize group productivity
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Rutland elementary school
Kelowna, BC
01.2021 - 03.2021
  • Worked well in a team environment as well as independently
  • Worked with teams to support goals and build experience
  • Shadowed staff and learned advanced work
  • Observed children to record development
  • Monitored student progress to ensure cooperation and growth
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems
  • Incorporated music and art activities to encourage creativity and expression
  • Met with parents and guardians to discuss students' progress and areas requiring improvement
  • Integrated technology into lesson plans
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Cashier

7-eleven
Kelowna, BC
12.2018 - 05.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Helped customers find specific products, answered questions and offered product advice.

Clubhouse childcare center
Kelowna, BC
02.2020 - 03.2020
  • Worked well in a team environment as well as independently
  • Worked with teams to support goals and build experience
  • Shadowed staff and learned advanced work
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
  • Implemented hands-on, play-based strategies for experiential learning
  • Developed and enforced positive strategies to encourage good behavior
  • Observed behavioral issues to alert parents or guardians
  • Escorted children on outings and trips to promote enrichment and maintain safety.

Okanagan Boys and Girls Clubs, Martin
Kelowna, BC
06.2019 - 08.2019
  • Worked well in team environment as well as independently
  • Worked with teams to support goals and build experience
  • Shadowed staff and learned advanced work
  • Helped staff members re-stock supplies and perform other administrative duties
  • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems
  • Supervised circle time, free play, outside play and learning and developmental activities
  • Communicated with children's parents and guardians about daily activities, behaviors and problems
  • Taught children foundational skills in colors, shapes and letters.

Cefa learning center
Kelowna, BC
01.2019 - 02.2019
  • Worked well in team environment as well as independently
  • Worked with teams to support goals and build experience
  • Shadowed staff and learned advanced work
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps
  • Enforced rules to teach good manners and maintain safe environment
  • Supported children's emotional and social development with one-on-one attention.

Manager

Fine Working Solutions
Kelowna, BC
09.2021 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Education

Education Diploma - Computer Science Diploma

Okanagan College
Kelowna (Okanagan College)
10.2018 - 03.2021

Diploma - Computer Science And Eng.

GGI
Khanna
04.2014 - 04.2017

Emergency First Aid (OFA Level 1) - undefined

St. John’s Ambulance Saint- Jean - undefined

First Aid for Opioid Poisoning Emergencies 1.0 (Canadian Red Cross Learning Campus - undefined

Skills

  • Microsoft
  • Cashflow planning & management
  • Empthy/Compassion
  • Professional and good judgement
  • Patience
  • Problem solving skills
  • Exceptional communication
  • Strong written and verbal skills
  • Business Planning
  • Contract Development and Management
  • Sales and Marketing
  • Staff Management
  • Project Management
  • Brand Management
  • Lead Generation
  • Team Leadership
  • Budgeting and Cost Control
  • Verbal and Written Communication
  • Schedule Preparation
  • Time Management
  • Managing Reception
  • Invoice Reconciliation

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteHybridRemote

Important To Me

Career advancementPersonal development programs

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Certification

Emergency First Aid (OFA Level 1)

(St. John’s Ambulance Saint- Jean )

First Aid for Opioid Poisoning Emergencies 1.0 (Canadian Red Cross Learning Campus )

FOIPPA Foundation – Privacy and Access Fundamentals (Ministry od citizen’s Services BC)

Take Home Naloxone Overdose Training – towards the heart (A Project of provincial harm reduction program)

HIFIS Training

EpiPen 101 Training Program

Trauma Informed Care (TIC) elearning series (Alberta Health Services

Interests

Cricket

Cycling

Running

Driving

Timeline

Resident Support Worker

KELOWNA GOSPEL MISSION
11.2023 - Current

MANAGER, assistant-manager

petro-canada
05.2022 - 11.2023

Manager

Fine Working Solutions
09.2021 - Current

SALES ASSISOTATE

Petro-Canada
01.2021 - 05.2022

Rutland elementary school
01.2021 - 03.2021

Clubhouse childcare center
02.2020 - 03.2020

Okanagan Boys and Girls Clubs, Martin
06.2019 - 08.2019

Cefa learning center
01.2019 - 02.2019

Cashier

7-eleven
12.2018 - 05.2020

Education Diploma - Computer Science Diploma

Okanagan College
10.2018 - 03.2021

Diploma - Computer Science And Eng.

GGI
04.2014 - 04.2017

Emergency First Aid (OFA Level 1) - undefined

St. John’s Ambulance Saint- Jean - undefined

First Aid for Opioid Poisoning Emergencies 1.0 (Canadian Red Cross Learning Campus - undefined

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Usham Dixit