Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Usha Rajepandhare

Victoria,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Representative Services
06.2020 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor Of Computer Applications - Computer Applications

Bharati Vidyapeeth Deemed University, Pune, AKIMS,
Solapur, Maharashtra
06.2019

12th - Science

Sevasadan Junior College
Solapur, Maharashtra
02.2016

SSC - 10th

Shree Nutan Prashala
Solapur, Maharashtra
03.2014

Skills

  • Account Management
  • Lotus Notes
  • Stocking and Replenishing
  • Customer Relations
  • Retail Sales Customer Service
  • Sales Expertise

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual

Timeline

Customer Service Representative

Representative Services
06.2020 - 07.2022

Bachelor Of Computer Applications - Computer Applications

Bharati Vidyapeeth Deemed University, Pune, AKIMS,

12th - Science

Sevasadan Junior College

SSC - 10th

Shree Nutan Prashala
Usha Rajepandhare