Summary
Overview
Work History
Education
Skills
Timeline
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USHA PANT

CHESTERMERE,AB

Summary

Dedicated and customer-focused professional with over 3 years of experience in customer service, team leadership, and administrative operations. Promoted to leadership roles in fast-paced environments, demonstrating reliability and strong interpersonal skills. Seeking to contribute to Scotiabank as a Customer Service Representative by delivering exceptional service and building positive client relationships.

Overview

6
6
years of professional experience

Work History

Restaurant Supervisor

Burger King
Langdon, Alberta
04.2024 - 04.2025
  • Supervised staff and managed day-to-day restaurant operations, ensuring excellent customer experience.
  • Trained new employees, monitored performance, and maintained adherence to company policies.
  • Handled cash balancing, inventory, and service quality improvements.

Customer Service Attendant

Esso Gas Station (Part-Time)
Langdon, Alberta
04.2024 - 02.2025
  • Operated POS systems for fuel and in-store purchases while providing friendly customer assistance.
  • Handled cash transactions, resolved customer issues, and ensured a clean, organized work environment.
  • Promoted safety protocols and maintained inventory for daily operations.

Security Guard /Security Site Supervisor

Paragon Security
Toronto, Ontario
04.2022 - 03.2024
  • Promoted to Site Supervisor within 8 months for exceptional performance and leadership.
  • Supervised a team of security personnel, managed scheduling, and coordinated with building management.
  • Responded to emergencies, conducted site patrols, and ensured safety protocols were followed.
  • Acted as the primary point of contact for residents, enhancing satisfaction through professional communication.

Marketing Intern

Threefold Business Solutions Pvt. Ltd.
Delhi, India
06.2019 - 12.2019
  • Supported marketing campaigns, social media promotion, and event coordination.
  • Conducted cold calling and handled customer inquiries during events.

Education

Post-Graduate Diploma - Global Business Management

Loyalist College
Toronto, ON
08-2023

BBA -

Jamia Hamdard University
Delhi, India
09-2020

Skills

  • Customer Service & Client Support
  • Conflict Resolution & Problem Solving
  • POS Systems & Cash Handling
  • CRM Software & Data Entry
  • Team Leadership & Staff Scheduling
  • Microsoft Office (Excel, Word, Outlook)
  • Multichannel Communication (Phone, Email, Chat)
  • Attention to Detail & Time Management

Timeline

Restaurant Supervisor

Burger King
04.2024 - 04.2025

Customer Service Attendant

Esso Gas Station (Part-Time)
04.2024 - 02.2025

Security Guard /Security Site Supervisor

Paragon Security
04.2022 - 03.2024

Marketing Intern

Threefold Business Solutions Pvt. Ltd.
06.2019 - 12.2019

Post-Graduate Diploma - Global Business Management

Loyalist College

BBA -

Jamia Hamdard University

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USHA PANT