Usayed Dowla Matin
Mississauga,ON
Summary
During my time at the University of Toronto, I invested my learning in the field of Finance, Economics and Political Science. My work experience encompasses Robotic Process Automation (RPA), indirect tax processes, data analytics, marketing, service-provision and means of risk-aversion. My passion and experience I have gained through working at KPMG as a Tax Technologies Consultant, learning the B2C business model from my e-commerce projects, working at a healthcare StartUp with managerial and technical responsibilities, getting Oracle-certified for Cloud Infrastructures- and even in a retail environment where I had to identify needs and build connections ensuring satisfaction through product delivery and resolving customer issues helped me develop a strong holistic skill set for problem-solving. Whether it be product-related, service-oriented or management roles, the ability to evaluate data-driven analysis using KPI's for scaling projects, micro-managing various lines of operation and truly understanding human values are my most profound attributes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RPA Developer & Indirect Tax Consultant
- KPMG
Toronto, ON
05.2022 - 10.2024
- Develop and implement Robotic Process Automation (RPA) BOTs to automate indirect tax filing sequences, invoice retrievals and other ERP system business processes
- Data manipulation and transformation for various indirect tax processes/use cases
- Assist in the filing of UHT returns
- Assist in the generation of T4A and RL-1 slips for clients
- Perform data analysis and prepare Excel reports, Power Bi dashboards and Alteryx workflows
- Assist in the delivery of multiple client engagements on time and within budget
- Creating BOT automation sequences and process flows based on client projects and automation requirements for enterprises
- Maintain active communication with clients in an effort to manage expectations and satisfaction
- Assist in the preparation of presentations and newsletters
Sales Associate, Customer Service and Accounting
- Coach
Mississauga, ON
11.2021 - 01.2022
- Identified customer needs to provide the most viable solution with products & client services to minimize the return rate and maximize retention
- Achieved the highest overall capture rate in store for sales in the first month
- Additionally, attained highest average dollar transaction (ADT) and sales per hour (SPH) on numerous weeks
- Managed and resolved customers disputes, inquiries and order complications to ensure optimal consumer experience and high satisfaction rate
- Handled POS system and managed accounting duties when required
E-Commerce Business Owner
- Self-Employed
Online
02.2021 - 11.2021
- Conducted thorough product research and metric evaluations to consolidate understanding of financial risks and potential revenue channels for e-commerce stores
- Specialized in lead generation and conversion campaigns with average conversation rates of 5%
- Market and scale products, brands, and services via Facebook and Google marketing, email, SMS, and referral marketing streams by analyzing KPIs and launching target-specific campaigns.
- Utilized pixel data, Campaign Budget Optimization, Adset Budget Optimization, and Lookalike Audience testing for customer acquisition using horizontal and vertical scaling processes.
- Established thorough and consistent buyer-supplier relationship and customer service to ensure a seamless process-flow
- Handled full logistics associated with the multi-component functionality and processes in e-commerce - specialized in the dropshipping B2C model
Project Manager
- 1Spiriaa
Vaughan, ON
03.2020 - 06.2021
- Managed the offshore team in Romania and Croatia for software-integration and management of vehicle tracking system
- Helped build and maintain VTS software for use in Eastern Europe and Asia as per regional standards and policies
- Logged and compiled data to create regional software performance and offshore team success reports
Project Lead, QA Tester & Recruiter
- Pulse Healthcare Services
Dhaka, Bangladesh
05.2018 - 08.2019
- Co-founded the first digital healthcare Start Up to connect doctors, healthcare providers and patients across Bangladesh, to provide quality healthcare through the first virtual tele-medicine platform-accessible through web and smart devices
- Created process-flow for doctors and patients to simplify and enhance user experience on both ends when using the platform
- Traveled to rural areas to ensure accessibility in remote areas with limited means of internet access by setting up test centers and conducting trials
- Ensured Quality Assurance in software and platform developments by conducting thorough multi-component tests and comprehensive logging
- Identified and reported bugs and defects to engineer, developers and IT administrators
- Managed Customer Service, alleviated any concerns and handled customer inquiries through call center, Facebook page and email
- Project Manager for iOS and Android development during the initial StartUp phase and responsible for regulating communication in software and application development of various parties e.g
- Developers, IT administrator, other project managers
- Worked to bridge the IT developers with the business to enhance the prospective outcome of developments
- Handled back-end data entry and manual customer registration
Education
Bachelor of Arts - Economics & Political Science (Double Major)
University of Toronto
Mississauga12.2021
International Baccalaureate Diploma -
International School Dhaka
Dhaka06.2017
Skills
- Indirect Taxes (GST/HST, PST, QST)
- Dropshipping (B2C E-Commerce Model)
- Data Analysis (regression, discontinuity & STATA coding)
- Alteryx Data Wrangling
- Power Bi
- UiPath (RPA BOT Development)
- Facebook and Google Ads Manager
- Core Solutions On OCI
- Project Management
- Leadership (StartUp Management)
- Quality Assurance (comprehensive testing & reporting)
- OCI Pricing
- Customer Relations (email, call line, facebook, shopify & retail)
- Customer Relationship Management (CRM)
- Database Management (logging, filing, back-end & evaluations)
- Support and Operations
Affiliations
- Providing food for the underprivileged kids living in poverty and famine. (500 packs of food)
- Helping to build and construct a water purifying tank at a rural village in Nepal
- Promoting the use of reusable cups at local cafes and coffee shops. Initiated campaign encouraging people to reuse their own bottles/cups
- Activity Coordinator and spending time with underprivileged kids diagnosed with cancer (ASHIC Foundation)
- Working on a tele-medicine Start- Up to enable virtual/online medical consultation between local doctors and patients
- Working at the Food Centre co-managed by the ministry of Equity and Services to make good food accessible to food-insecure students at the University
Certification
- Oracle Cloud Infrastructure Foundations Associate Certified - Oracle
- Facebook and Partner Measurement Solutions - Facebook
- Ad policy for Content, Creative and Targeting - Facebook
- Business Manager Blueprint - Facebook
- Alteryx
- Power Bi
- UiPath Automation Developer
Volunteer Experience
- Caledon Dufferin Victim Services, Mississauga
- JAAGO Foundation, Dhaka
- ASHIC Foundation, Dhaka
- Orientation & Frosh, Mississauga
- Food Center Provision, Mississauga
Timeline
RPA Developer & Indirect Tax Consultant
- KPMG
05.2022 - 10.2024
Sales Associate, Customer Service and Accounting
- Coach
11.2021 - 01.2022
E-Commerce Business Owner
- Self-Employed
02.2021 - 11.2021
Project Manager
- 1Spiriaa
03.2020 - 06.2021
Project Lead, QA Tester & Recruiter
- Pulse Healthcare Services
05.2018 - 08.2019
Bachelor of Arts - Economics & Political Science (Double Major)
University of Toronto
International Baccalaureate Diploma -
International School Dhaka
Similar Profiles
Lorenzo ScardalaLorenzo Scardala
Cyber Security Consultant at KPMGCyber Security Consultant at KPMG
Kimberly KoutrisKimberly Koutris
Director, HR Business Advisor – AI & Digital at KPMGDirector, HR Business Advisor – AI & Digital at KPMG
PRISCA MATERANYAPRISCA MATERANYA
Senior Software Test Specialist at KPMGSenior Software Test Specialist at KPMG
Yuleimy LatoucheYuleimy Latouche
Advisory Analyst at KPMGAdvisory Analyst at KPMG
Eniola AdelekeEniola Adeleke
Volunteer at Christie Ossington Neighbourhood CentreVolunteer at Christie Ossington Neighbourhood Centre