Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Usama Hameed

Sault Ste. Marie,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

RJ's Market
Sault Ste. Marie, Ontario
04.2025 - 08.2025
  • Operate cash register for groceries, meat, produce, prepared food, and lottery
  • Maintain professionalism in a fast-paced environment with occasional difficult clientele

Co-Founder

Arteriors - Furniture & Decor
Karachi, PK
01.2020 - 09.2024
  • Managed business operations, social media marketing, and logistics coordination for handcrafted furniture startup

Customer Service Representative

Motive (Formerly KeepTruckin)
Karachi, PK
07.2021 - 09.2022
  • Managed client accounts and drove adoption of fleet management solutions
  • Delivered demos and closed new business through consultative selling

Customer Service Representative

Ibex
Karachi, PK
09.2020 - 06.2021
  • Supported Walmart customers with inquiries, orders, and issue resolution
  • Managed high-volume calls and chats while meeting quality and satisfaction KPIs

Sales & Logistic Support

Go Oil Canada
Winnipeg, Manitoba
04.2019 - 08.2019
  • Handled in-person and phone-based sales
  • Scheduled customer appointments and coordinated driver dispatch

Education

Bachelor of Science - Computer Science

Algoma University
Sault Ste. Marie
12-2026

Foundation Degree - Computer Science

University of Manitoba
Winnipeg
04-2019

A Levels - Sciences

BayView College
Karachi, Pakistan
07-2016

O Levels - Sciences

St. Michaels Convent School
Karachi, Pakistan
07-2015

Skills

  • Client relationship management
  • Team management
  • Social media marketing
  • Customer service
  • Software development
  • Data analysis
  • Problem solving
  • Project management

Certification

  • Smart Serve Certified
  • G License
  • CannSell Certified

Timeline

Cashier

RJ's Market
04.2025 - 08.2025

Customer Service Representative

Motive (Formerly KeepTruckin)
07.2021 - 09.2022

Customer Service Representative

Ibex
09.2020 - 06.2021

Co-Founder

Arteriors - Furniture & Decor
01.2020 - 09.2024

Sales & Logistic Support

Go Oil Canada
04.2019 - 08.2019

Bachelor of Science - Computer Science

Algoma University

Foundation Degree - Computer Science

University of Manitoba

A Levels - Sciences

BayView College

O Levels - Sciences

St. Michaels Convent School

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Usama Hameed